Epson enables people worldwide to make, share and capture creativity and bring it to life. Epson technologies open the door to limitless opportunities in visual communications, robotics, sensing, and business and commercial digital imaging. As a global innovator Epson applies its cutting-edge technologies in markets including sports, fashion, augmented reali...
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The CRM Specialist will drive user adoption on MS Dynamics 365 and support the CRM users across the META-CWA region through the follow-up and resolution of their cases and queries. They will assess relevant business needs and leverage the CRM platforms accordingly, in order to make the Epson sales teams as effective and efficient as possible
Please note that this is not a systems developer role.
What you will do:
Provide technical and functional support to CRM users through active management of their requests and completion of helpdesk resolutions.
Analyse customer’s requirements and translate into technical/ functional specifications that can be understood by the business community or used by a professional IT developer.
Through business analysis, identify the best solutions either already available or to be implemented within the managed CRM platforms according to best practice.
Troubleshoot when/where necessary. Assess and test the cases assigned.
Liaise with system developers to ensure quality of deliverables, timely progression of projects, and adherence to specification.
Analyse sales data submissions in Excel to identify any errors and ensure 100% accuracy.
Occasionally support IT with the configuration of Microsoft Dynamics CRM based on the agreed specifications.
What we ask for:
Ideally of graduate calibre with a degree in Computer Science, Business Analytics or related discipline
Proven knowledge of MS Dynamics or Salesforce.com
Numerate with an eye for detail, analytical and logical approach to problem solving
Excellent communication skills in English - both verbal and written
Able to interpret data and troubleshoot problems with theoretical understanding of relational databases
Able to translate and review business requirements, identify issues and generate possible solutions to complex problems whilst establishing good standard operating procedures. Preferably with full project lifecycle experience.
Prioritise workload and manage own time to meet agreed targets and deadlines
Proficient in Microsoft Office Suite, including Excel (Power Query, Power Pivot), PowerPoint and Process Diagram tools.
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