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  • Posted: Jan 13, 2026
    Deadline: Not specified
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  • Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services.
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    CRM Technology Manager

    Description

    • The CRM Technology Manager will be responsible for overseeing the implementation, management, and optimization of Salesforce and related technology solutions. This role requires a strategic leader with a deep understanding of Salesforce functionalities and the ability to drive efficiency and effectiveness across the organization.

    Job specification  

    • Manage Salesforce Systems: Oversee the implementation, configuration, and maintenance of Salesforce Ecosystem (Including Xactly/Pardot) ensuring they meet the organization's needs.
    • Team Leadership: Lead a team of CRM specialists, providing guidance, support, and development opportunities.
    • Process Improvement: Partner with various departments to identify and implement process improvements, leveraging Salesforce capabilities.
    • Project Management: Manage Salesforce-related projects, including system upgrades, new module implementations, and integrations with other systems.
    • Stakeholder Engagement: Collaborate with key stakeholders to understand their needs and ensure Salesforce solutions align with business objectives.
    • Compliance/Audit and Security: Ensure Salesforce system comply with regulatory/Audit requirements and maintain high standards of data security and privacy.
    • Training and Support: Develop and deliver training programs for end-users and provide ongoing support to ensure effective use of Salesforce.

    Skills Required:

    •  Proven experience in managing Salesforce systems and associated platforms including implementation and optimisation.
    • Leadership: Strong leadership skills with experience in managing and developing a team.
    • Technical Skills: Proficiency in Salesforce and related technologies.
    • Project Management: Demonstrated ability to manage complex projects and deliver results on time and within budget.
    • Communication: Excellent communication skills, with the ability to engage and influence stakeholders at all levels.
    • Problem-Solving: Strong analytical and problem-solving skills, with a focus on continuous improvement.
    • Education: Bachelor’s degree in human resources, Information Technology, or a related field. Salesforce certification is a plus.

    About You:

    • You have a deep understanding of Salesforce processes and how they can be optimized
    • You are a strategic thinker with the ability to translate business needs into effective Salesforce configuration.
    • You are passionate about leveraging technology to drive efficiency and improve employee experiences.
    • You are a collaborative leader who can build strong relationships with stakeholders and inspire your team to achieve their best.
    • Strong knowledge of Salesforce. Having led or been part of an implementation of Salesforce and managed the system once live is a must.
    • Experience with Integrations, Reporting, Projects and Security is a must.
    • Experience with reviewing system configuration before moving changes to production.
    • Able to manage and prioritize the work of a team across multiple systems.
    • Experienced in Salesforce transformation projects/ programmes where you're implementing systems and improving processes through process re-engineering.
    • Good experience in educating stakeholders regarding Salesforce related processes and how they translate to wider business impacts.
    • Able to identify problems, define the root cause, determine the solution and propose the solution.
    • Able to translate technical expertise into solutions and process guidance to implement improvements or address user issues.
    • Able to map processes, outlining risks and controls.
    • Experienced in data analysis, data manipulation and reporting.
    • Experience in managing system budgets and exercising cost containment/ cost reduction
    • Excellent analytical, quantitative, problem-solving, critical thinking skills with a keen attention to detail

    What you will get in return:

    • A genuinely unique opportunity to be part of an expanding large global business;
    • Competitive remuneration commensurate with skills and experience;
    • Training and development opportunities

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Apex Group on theapexgroup.wd3.myworkdayjobs.com to apply

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