LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® ...
Read more about this company
Join our team to deliver exceptional customer service and technical support. You’ll help resolve inquiries, provide product assistance, and ensure a positive experience for every customer.
Key Responsibilities
Respond promptly and professionally to customer inquiries via phone and email.
Resolve issues on first contact whenever possible and take ownership of follow-up actions.
Provide first-line technical support for online products, including troubleshooting errors.
Maintain accurate customer records and ensure billing and subscription details are correct.
Collaborate with internal teams (Marketing, Editorial, Sales, Warehouse) to meet customer needs.
Record all interactions in the CRM system and contribute to process improvements.
Support customer retention by explaining product benefits and encouraging continued engagement.
Share feedback and insights to improve products, services, and customer experience.
Requirements
Strong communication skills (written and verbal) with a customer-focused approach.
Ability to manage multiple tasks and work effectively within deadlines.
Problem-solving skills and attention to detail in data and processes.
Basic technical knowledge and willingness to learn new systems and tools.
Comfortable using CRM or similar platforms for data entry and tracking.
Ability to work collaboratively with diverse teams and customers.
Commitment to continuous learning and development through training.
Previous customer service or technical support experience is helpful but not essential.
Gmail
Yahoomail