Jobs at LexisNexis South Africa

About the Role

• This role supports Global Operations by designing, building, and maintaining reliable data pipelines and platforms. You will enable high‑quality analytics and AI‑ready data while improving automation, performance, and scalability. The role involves close collaboration with technical and business partners and encourages the responsible use of AI‑assisted engineering practices.

Key Responsibilities

• Design, build, and maintain scalable data pipelines and integrations that support analytics and AI use cases.
• Develop high‑quality, well‑tested code that follows best practices for readability, security, and maintainability.
• Use SQL as a primary tool to query, transform, validate, and optimize data across systems.
• Collaborate with technical and business partners to understand data needs and translate them into practical data solutions.
• Document data requirements and contribute to specifications for analytics and AI‑enabled workflows.
• Troubleshoot and resolve data issues through root cause analysis and appropriate automation or tooling.
• Identify opportunities to improve efficiency through automation, orchestration, or AI‑assisted processes.
• Participate in code reviews and development processes that promote reproducibility, transparency, and data quality.
• Support database and data flow management to ensure systems meet organizational standards for reliability and AI readiness.
• Stay current with evolving data engineering, automation, and AI practices and apply relevant learnings to your work.

Required Skills and Experience

• Professional experience in data engineering, data management, or a related technical role.
• Strong, hands‑on SQL expertise required, including writing complex queries, performance tuning, and data validation.
• Experience with data modeling, file management, and data transformation workflows.
• Working knowledge of at least one additional programming or scripting language (such as Python, Java, or similar).
• Experience with databases, data platforms, or cloud services (for example, AWS, Azure, GCP, Redshift, or Teradata).
• Familiarity with version control, testing, and core software development practices.
• Strong problem‑solving skills and clear, collaborative communication.
• Experience with ETL/ELT processes or general workflow orchestration concepts.
• Exposure to AI, machine learning, or data automation tools and practices.
• Experience with data visualization tools (such as Tableau or similar).
• A bachelor’s degree in a related field or equivalent practical experience. We welcome candidates from non‑traditional educational and career paths.

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About the Role

• Join our team to deliver exceptional customer service and technical support. You’ll help resolve inquiries, provide product assistance, and ensure a positive experience for every customer.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.
• Resolve issues on first contact whenever possible and take ownership of follow-up actions.
• Provide first-line technical support for online products, including troubleshooting errors.
• Maintain accurate customer records and ensure billing and subscription details are correct.
• Collaborate with internal teams (Marketing, Editorial, Sales, Warehouse) to meet customer needs.
• Record all interactions in the CRM system and contribute to process improvements.
• Support customer retention by explaining product benefits and encouraging continued engagement.
• Share feedback and insights to improve products, services, and customer experience.

Requirements

• Strong communication skills (written and verbal) with a customer-focused approach.
• Ability to manage multiple tasks and work effectively within deadlines.
• Problem-solving skills and attention to detail in data and processes.
• Basic technical knowledge and willingness to learn new systems and tools.
• Comfortable using CRM or similar platforms for data entry and tracking.
• Ability to work collaboratively with diverse teams and customers.
• Commitment to continuous learning and development through training.
• Previous customer service or technical support experience is helpful but not essential.

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About the Role

• This position performs complex research, design, and software development assignments within a software functional area or product line, and provides direct input to project plans, schedules, and methodology in the development of cross-functional software products. This position performs software design — typically across multiple systems; mentors more-junior members of the team; and talks to users/customers and translates their requests into solutions. Mentor and guide juniors, assist software engineering leads with technical solutions and designs.

Responsibilities

• Release management inclusive of sign off for a well-formed test plan, rollback plan communication plan and release notes.
• Resource management inclusive of administrative duties such as time and attendance, resource planning, performance management, 1 on 1 chats and career development.
• Project management duties such as agile ceremonies, backlog refinement and business engagement.
• Technical leadership in solution design, technical implementation, output quality and coaching of team members in accordance with software engineering best practices and design patterns.
• Owning the team strategy for futureproofing, maintenance and improvement. This consists of the technical, operational and resource level plans.
• Support management of queries escalated to the development team
• Implementation (writing code, automation tests and devops activities), complex technical specifications and review of new features, enhancements and bug fixes.
• All other duties assigned

Requirements

• At least 3 years serving as a senior software engineer or solutions architect, mentoring intermediate and or junior software engineers, having 7 years professional experience in the technology sector.
• A good understanding of SOLID principles and industry best practices    
• Strong proficiency in SQL and data manipulation, dot net, C#, Angular, Cypress, Playwright, Python, experience with GIT and Azure pipelines.
• Good communication skills, written, verbal and presentation skills including communicating complex content to a range of audiences
• Emotional intelligence and a good understanding of team dynamics
• Established organization, planning and change management skills
• Able to uphold ethics and promote a culture of honesty, accountability and general camaraderie

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About the Role

• In this role, you will lead a South Africa-based editorial operations team responsible for delivering core UK analytical content and strategic initiatives at scale and pace. This is a delivery-focused managerial role, accountable for operational performance, efficiency, and quality across live, deadline-driven editorial workflows. You will work closely with UK and global stakeholders to meet defined commercial and delivery objectives, balancing quality, timeliness, capacity, and risk in a globally integrated operating environment.
• The role reports to the Head of UK Analytical Editorial Operations.

Responsibilities

• Lead and develop a South Africa–based editorial team delivering high-quality analytical content for Legal and Tax Markets portfolios and exam materials for Tolley Learning Academy, in line with agreed quality standards and delivery commitments.
• Own end-to-end operational delivery, including production scheduling, workload and capacity planning, and execution against defined timelines, service levels, and business commitments.
• Set clear performance expectations and manage delivery metrics, tracking productivity, throughput, quality, and risk via dashboards, and taking timely corrective action where standards or delivery are at risk.
• Make informed trade-offs across quality, timeliness, capacity, and risk to ensure predictable, reliable delivery in a dynamic and demand-driven environment.
• Drive continuous optimisation of digital and print editorial workflows, with a strong focus on simplification, scalability, repeatability, and sustainable ways of working.
• Guide the effective and responsible use of technology, automation, and generative AI to improve efficiency and reliability, applying appropriate judgement, sequencing, and governance guardrails.
• Build a flexible, cross-trained, and resilient team, capable of responding to changing priorities and production peaks, supported by regular coaching, performance management, and fair, timely handling of underperformance.
• Operate as a collaborative enterprise partner, fostering a globally integrated team culture, working closely with the UK-based Analytical Editorial Operations Manager, and partnering with commercial, HR, recruitment, global operations, and technology stakeholders to deliver aligned outcomes.

Requirements

• Bachelor of Laws (LLB) degree preferred
• Minimum of 5 years’ people-management experience preferred
• Proficiency in Microsoft Office (especially Excel and PowerPoint); familiarity with project-management approaches (agile or waterfall); XML knowledge desirable.
• Based in South Africa, with experience in publishing, content, or editorial operations highly desirable.
• Strong communication and collaborative leadership skills, with the ability to work constructively across global, cross-functional teams while balancing team advocacy and organisational alignment.
• Sound operational and organisational judgement, including effective prioritisation, deadline management, planning, and proactive stakeholder communication.
• Business, commercial, and analytical acumen, with confidence using data, metrics, and performance reporting to support decision-making.
• Process- and change-oriented mindset, with experience improving ways of working, using publishing systems and platforms, and supporting teams through transformation.

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About the Role

• We are hiring Software Engineers to work on maintaining, modernizing and enhancing a key product, LexisNexis® Classification. This product uses AI to read millions of patents globally and pull the relevant patents into custom categories that are relevant to the specific technology areas users define.
• You’ll be working in a small highly skilled agile team, with ownership over the mission and your development practices and process. Your engineering team will be based mainly in South Africa but also across Europe. You will also work closely with existing application teams, as well as with a broader range of stakeholders distributed across the UK, Germany, Netherlands and the USA.

Responsibilities

• Ability to contribute to new features.
• Assisting in refactoring the existing application.
• Participate in development processes, coding best practices, and code reviews.
• Operating in various development environments (Agile, Kanban, etc.) while collaborating with stakeholders.

Requirements

• Knowledge of Python or Go (knowledge in both highly desirable).
• Knowledge of AWS or similar cloud providers.
• Understand Software Engineering techniques and processes
• Knowledge with any of JavaScript, Java, C#/.Net, Azure Pipelines, GraphQL (or similar API schemas) good to have but not essential.
• Strong interpersonal, communication, and presentation skills

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About the role

• We are seeking a detail-oriented Editor/Publisher II to review, edit, and audit summaries, headnotes, and other annotations created through generative AI processes for caselaw documents, following established guidelines. The role includes identifying legal issues, assessing the precedential impact of cases and statutes cited within opinions, and applying the appropriate history and treatment letters or phrases in accordance with approved standards. The position is homebased, preferably in the Durban, Johannesburg or Cape Town metropolitan area. 

Key Responsibilities

• Review and validate AI-generated legal content against original case text for accuracy and completeness.
• Edit content to meet defined quality and customer standards.
• Create original summaries and annotations when needed using PC-based tools and software
• Analyze complex legal issues and apply appropriate treatments based on guidelines.
• Ensure timely delivery and high-quality output.
• Collaborate with the editorial team and perform additional tasks as assigned.

Qualifications

• Law degree (LLB or LLM) or equivalent legal qualification.
• Strong analytical, research, and writing skills.
• Familiarity with UK law.
• Comfortable supporting US working hours 14:00PM to 22:00PM SAST (Subject to change depending on business needs)
• Ability to work independently and seek clarification when needed and comfortable working remotely.
• Excellent reading comprehension and issue-spotting skills.
• Effective communication skills (written and verbal).
• Strong time management and ability to meet deadlines.
• Adaptability to changing priorities and business needs.

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About the Role

• We are looking for a Consulting/Principal Software Engineer to lead complex development projects, provide technical expertise, and collaborate across teams to deliver high-quality solutions. This role involves designing and implementing software systems, solving challenging technical problems, and mentoring others.

Responsibilities

• Lead and contribute to software design and development across multiple products.
• Collaborate with internal teams and external partners to meet business needs.
• Develop, review, and maintain high-quality code and system specifications.
• Troubleshoot and resolve complex technical issues, ensuring system reliability and performance.
• Recommend and implement improvements for scalability, security, and efficiency.
• Support production systems and perform root cause analysis for outages.
• Mentor and guide team members on best practices and development methodologies.

Requirements:

• 10+ years of Software Engineering experience.
• Strong knowledge of software development methodologies (e.g., Agile, Waterfall).
• Proficiency in programming languages such as C#, .NET, JavaScript, SQL, and web application frameworks.
• Experience with cloud platforms (AWS, Azure) and operating systems (Linux – Red Hat/Ubuntu, Microsoft Windows).
• Ability to design and optimize complex data models, including data manipulation and performance tuning.
• Familiarity with AI-driven development tools (e.g., GitHub Copilot) and modern development environments (Visual Studio).
• Strong problem-solving, communication, and collaboration skills, with experience leading cross-functional projects.
• Understanding of industry best practices and emerging trends in software development.
• Bachelor’s degree in computer science or software engineering.

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About the Role

• The Product Manager I will lead the execution of a product feature, own its development plan, and represent it within the Product Management team. This role involves understanding customer needs, collaborating with cross-functional teams, and ensuring successful delivery of product initiatives.

Key Responsibilities

• Engage with customers to gather requirements, understand needs, and inform product decisions.
• Lead the execution of a product roadmap for a single feature area, ensuring quality and alignment with business objectives.
• Analyze data to inform decisions, evaluate options, and recommend actions.
• Collaborate with internal teams, including engineering, sales, and analytics, to prioritize features and improve customer experience.
• Contribute to go-to-market activities, training, and supporting internal stakeholders.
• Participate in process improvements and provide input to product strategy.

Required Skills & Competencies:

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent communication skills, able to explain technical concepts to both business and technical teams.
• Collaborative mindset and ability to build effective relationships across teams.
• Self-motivated, with the ability to manage multiple tasks and work independently.
• Curiosity and willingness to learn and develop professionally.

Experience:

• 2–3 years in product management, business analysis, QA, or related roles.
• Experience managing projects, engaging with customers, and collaborating with technical teams.

Education:

• Degree in Computer Science, Engineering, or a related discipline.

Technical Skills (Desirable):

• Familiarity with tools such as Excel, Tableau, SQL, or Python.
• Understanding of technology architecture and ability to work with developers to understand technical constraints.