Job Openings at Teleperformance

Qualifications

Education and Specific Training

• Matric or Equivalent - Required

Work Expereince 

• Minimum 6- 12 months of experience working with a collection process – Essential
• Minimum 6- 12 months of experience working with a Sales process Superior oral and written communication, presentation, and interpersonal skills

Essential

• Previous collections experience in a banking/insurance environment- advantageous

Responsibilities

• Negotiation & persuasion skills with ability to connect with customers.
• Understand different delinquency cycle(s) of (business to consumer/business to business) (mention products to collect from) (if needed mention consumer or corporate products) .
• Able to follow local laws set up by different credit and collection governing agencies.
• Demonstrate effective skip tracing techniques through programs and policies implemented by Client
• Effective communicator as role will often require building rapport with consumer to understand the reason for debt delinquency.
• Follow and maintain compliance, quality assurance, and client-specific standards on all accounts handled.
• Able to work and navigate through multiple system to check and provide information related customer account.
• Meet key KPIs on day-to-day basis set up by the process based on client’s requirement.
• Able to demonstrate empathy and sympathy on the call with customer.
• Ability to be polite and compassionate without lacking confidence.
• Able to handle customers objections such as but not limited to disputes, bill charges, statements, etc..
• To respect and act according Teleperformance’s rules, regulations, and values