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    • Job Openings at Teleperformance

    Posted: Jul 5, 2024
    Deadline: Not specified
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  • CSA- Collections

    Qualifications

    Education and Specific Training

    • Matric or Equivalent - Required

    Work Expereince 

    • Minimum 6- 12 months of experience working with a collection process – Essential
    • Minimum 6- 12 months of experience working with a Sales process Superior oral and written communication, presentation, and interpersonal skills

    Essential

    • Previous collections experience in a banking/insurance environment- advantageous

    Responsibilities

    • Negotiation & persuasion skills with ability to connect with customers.
    • Understand different delinquency cycle(s) of (business to consumer/business to business) (mention products to collect from) (if needed mention consumer or corporate products) .
    • Able to follow local laws set up by different credit and collection governing agencies.
    • Demonstrate effective skip tracing techniques through programs and policies implemented by Client
    • Effective communicator as role will often require building rapport with consumer to understand the reason for debt delinquency.
    • Follow and maintain compliance, quality assurance, and client-specific standards on all accounts handled.
    • Able to work and navigate through multiple system to check and provide information related customer account.
    • Meet key KPIs on day-to-day basis set up by the process based on client’s requirement.
    • Able to demonstrate empathy and sympathy on the call with customer.
    • Ability to be polite and compassionate without lacking confidence.
    • Able to handle customers objections such as but not limited to disputes, bill charges, statements, etc..
    • To respect and act according Teleperformance’s rules, regulations, and values

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to careerseng-teleperformance.icims.com to apply

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  • Send your application

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