WesBank has changed and evolved over four decades to become the leading destination for individuals and businesses who need expert advice on asset finance. Today, WesBank focuses on putting customers first, offering innovative, tailor-made finance solutions, and providing quality service to all clients based on their needs. WesBank's history of innovations i...
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The Contact Centre Manager is responsible for ensuring quality service delivery within the contact centre environment to both external and internal customers using resources in the most efficient way possible
Provides leadership, mentoring and coaching to team members
Management skills are essential to manage and develop staff
Ensures continuous process improvement to enable effective operational processes
Creates solutions to meet customer demands
Analyses and highlights all matters affecting service delivery
Manages the business processes for area of responsibility
Ensures resources and materials under control are optimally utilised
Participates in planned activities that are appropriate for own and staff development
Manages the required resources to enable business performance and achieve business objectives
Identifies and delivers projects to improve employee productivity
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