Trending Jobs at WesBank

Job Description

• Provide efficient and effective administration support to ensure the smooth running of a functional area.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
• Resolve all customer queries efficiently, and within agreed timelines.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Resolve all customer queries efficiently, and within agreed timelines.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions.
• Comply with governance in terms of legislative and audit requirements.
• Set up and maintain filing systems for the business unit to ensure efficient service is provided.
• Maintenance of all administrative processes for the department's operational activities.
• Provide efficient and effective administration support to ensure accuracy in the functional area.
• Provide timeous and accurate management information.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Manage own development to increase own competencies.

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Job Description

• To provide legal solutions to legal and business challenges within a business area, to mitigate legal risks and partner with the business on the implementation of policies to comply with legal and regulatory requirements in relation to business processes. 
• To consult with internal clients to understand business requirements and provide sound legal advice pertaining to the drafting, vetting, review, dissemination and/or negotiation of legal documentation and processes, providing clear legal direction based on sound judgment.
• Provide sound legal advice to the business area on all legal matters that may arise in its operations.
• Stay up to date with all relevant developments in the law in relation to his/her area of practice and employer.
• Provide comments on emerging legislation that impacts business area.
• Review, in consultation with risk teams, business area operational processes in order to ensure that processes do not expose business to undue legal risk.
• Liaise with external attorneys on behalf of the organisation to ensure clear instructions, and deliverables are procured within budget and on time.
• Conduct legal research and proactively advise of legal risks affecting the organisation.
• Develop, implement, and review legal policies and procedures to ensure that they comply with existing legislation.
• Provide legal and advisory support to business and other functional areas.
• Interpret laws, rulings, and regulations applicable to the business area.
• Give legal opinions or submissions on pertinent issues of importance to the business area.
• Interact with business leaders and stakeholders at all levels, including industry bodies as applicable.
• Draft, review, update and negotiate legal agreements and other legal documentation.
• Monitor, analyse and evaluate the impact and legal implications of developments in industry and related areas, including the activities of competitors, and pro-actively work with the Legal Centres of Expertise and recommend effective courses of action so that either a stance may be adopted, or potential threats may be averted.
• Identify room for improvement legally sound innovative solutions in relation to all activities within his/her scope of work.
• Identify and communicate current and anticipated legal issues/risks and report same to relevant forums.
• Utilise legal and other technology in the execution of his/her work.
• Monitor compliance with legal and statutory requirements related to legal risks of the organisation

Minimum qualification and Experience

• LLB
• Admitted attorney
• 3-4 years related experience post admission, with a preference for financial services experience.
• A broad understanding of the financial services industry OR Fleet
• In-depth knowledge and understanding of relevant Legislation
• Specialist industry expertise
   

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Job Description

• The Contact Centre Manager is responsible for ensuring quality service delivery within the contact centre environment to both external and internal customers using resources in the most efficient way possible
• Provides leadership, mentoring and coaching to team members
• Management skills are essential to manage and develop staff
• Ensures continuous process improvement to enable effective operational processes
• Creates solutions to meet customer demands
• Analyses and highlights all matters affecting service delivery
• Manages the business processes for area of responsibility
• Ensures resources and materials under control are optimally utilised
• Participates in planned activities that are appropriate for own and staff development
• Manages the required resources to enable business performance and achieve business objectives
• Identifies and delivers projects to improve employee productivity