Customer Account Manager (Supply Chain) at RCL Foods

About the job

• RCL FOODS is seeking a Customer Account Manager to join our Vector Logistics Division. The role will be based at our Head Office in Westville and report to the Principal Customer Executive. RCL FOODS is looking for an analytical and customer focused individual to join the team.

RCL FOODS entrusts the Customer Account Manager to:

• Set Customer Strategy for key Principals, Manage relationships between Vector Logistics and Key Principals to ensure accounts are retained and that day to day operational/ supply chain queries are managed effectively.
• Help grow business in the Principal Channel through expansion of Supply Chain Services to Customer base, Maintain profitability of Key Accounts, and

Drive supply chain efficiencies to the benefit of both the Customer and Vector Logistics ensuring the establishment of long terms strategic partnerships.
 

Minimum Requirements & Exprience:

• Bcom Degree or similar (essential).
• 3 years account management experience preferably in a FMCG supply chain environment.
• 3-5 years supply chain & logistics experience (essential).
• Customer relations experience (essential).
• Supply Chain Customer account management experience (essential)
• Supply chain and various roles within the FMCG realm.
• Sales and logistics execution processes with emphasis on 3PL concepts.
• An understanding of multiple key performance indicators, inter-relationship and bottom line sensitivity.

Duties and Responsibilities:

Set customer strategy:

• Set strategy for individual customers based on group and customer objectives.
• Obtain sign off across the business on customer strategy.
• Implement key KPI’s in line with strategy.
• Internal cross functional customer management against agreed strategy.

Relationship Management:

• Set key KPIs for customers in line with business strategy.
• Review customer KPI;s monthly ensuring customer and Vector compliance to key KPI’s.
• Drive opportunities to build strategic partnerships through the identification of opportunities for collaboration.
• Manage internal business functions against agreed KPI’s.
• Manage customer queries and concerns as and when they occur.

Business Development:

• Identify opportunities for expansion within existing Principals.
• Match Vector business capabilities to Principals’ needs through identifying supply chain service solutions.
• Guide commercial discussions with team and negotiate commercial agreements.
• Implement rate reviews and increases as and when needed to ensure management of Principal profitability.

Drive Supply Chain efficiencies:

• Work cross functionally with supply chain to deliver efficiencies through negotiation with customers on agreed efficiencies.
• Build relationships between Supply Chain and the customer to ensure that the customers Supply Chain is optimised.
• Actively drive the S&OP process with the principal to manage key cost drivers such as stock cover, SKU cover etc.

Self Management:

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Support and drive the business core values.
• Manage colleagues and clients’ expectations and communicate appropriately.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
• Champion training and development of self and others through utilising available training opportunities or contributing to the development of new training solutions relating to product costing in collaboration with national training specialists.
• Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
• Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.