Customer Care Consultant at CLS Human Capital Specialists

Job Overview

• Our client based in Pretoria is looking for a dedicated Customer Care Representative to join their team in the Security Industry.
• The ideal candidate will be the first point of contact for our clients, addressing inquiries, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities

• Client Interaction: Respond promptly to customer inquiries via phone, email, and live cha
• Issue Resolution: Troubleshoot and resolve customer issues, escalating to technical teams when necessary
• Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information
• Feedback Loop: Collaborate with internal teams to relay customer feedback and suggest improvements

Qualifications
Education

• High school diploma or equivalent

Skills:

• Excellent communication and interpersonal skills
• Administrative functions
• Ability to handle high-pressure situations with professionalism

Attributes:

• Empathetic and patient demeanor
• Strong problem-solving capabilities
• Detail-oriented and organized