Customer Care Technical Team Leader at WeBuyCars

We are looking for a Technical Team Leader to join our Customer Care team at our Silverlakes branch.

Key Responsibilities:

• People Management: Leading and developing a team of customer care agents.
• Providing technical advice
• Ensure all enquiries / complaints are dealt with timeously and efficiently by eliminating barriers to productivity and quality. 
• Carry out supervisory responsibilities in line with the company policy and procedures
• Owning and driving performance metrics with the team to achieve customer promise expectations
• Manage and maintain relationships with stakeholders such as customers, suppliers, other departments within the company and so forth.
• Solving complex customer service issues and proactively head off negative service trends through Quality Assurance, training etc.

Minimum Requirements:

• 3 years Customer Relations Manager / Team leader experience required
• Technical Qualification required
• Motor industry experience advantageous
• Experience in Contact Centre Operations preferable

The ideal candidate has:

• An absolute passion for ensuring a great customer experience with every contact.
• Excellent interpersonal and communication skills.
• Proficiency in all Microsoft applications with exceptional data analysis skills.
• Determination as a team player and decision making and leadership skills.
• A sense of urgency

Package Includes:

• 15 Days Annual leave
• PSG Provident Fund