EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience...
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With excellent communication skills and a positive attitude, you'll deliver exceptional service experiences while contributing to our collaborative environment.
Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision.
If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you.
Apply now to embark on a rewarding career journey with us.
Responsibilities
Receive inbound calls from policyholders in a contact centre environment.
Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments.
Accurately interpret and verify billing transactions.
Respond to simple as well as complex billing inquiries from policyholders.
Provide policyholders with technical support on the client systems.
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