Customer Compliance & Service Officer at iStore

Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 40 physical and online stores across Africa, we provide expert advice, Apple Authorised Repairs, Business and Education solutions, training, and technical support for all things Apple.

Purpose of the Role

• Ensure all customer documentation is accurate, complete, compliant, and processed within required standards, manager customer tickets effectively while ensuring response and resolution targets are achieved.

Key Responsibilities

• Deliver professional customer support while managing expectations.
• Build and maintain strong working relationships with internal stakeholders and store teams
• Collaborate with internal and external stakeholders to ensure favourable business outcomes
• Identify potential risks and assist in implementing preventative measures

Requirements

• Matric certificate or relevant tertiary qualification
• Experience working with compliance and risk processes
• Strong administrative, communication, and problem-solving skills
• Ability to work in a fast-paced environment with high attention to detail

Competencies

• Strong attention to detail
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and escalations simultaneously
• Customer-focused with a proactive approach
• Strong organisational and problem-solving ability
• Ability to work independently and within a team