Vacant Jobs at iStore

Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
• Our iStore Assistant Manager is responsible to provide inspirational leadership to the iStore team and ensure that the iStore achieves or exceeds unit, financial and developmental targets in the iStore.
• Ensuring that the iStore becomes synonymous with anything Mac in the customers eyes. Overall responsibility and accountability for the iStore customer experience and target achievement. Lead teams, provide supportive feedback, and ensure both team members and customers have a valued experience.

You need to have:

• Matric and tertiary preferred
• 3+ Years managing sales teams
• Retail operations experience and knowledge
• Leadership experience
• Matrix management capability to ensure co-operation across business functions
• Proven ability to work in a fast-paced environment, desire to learn quickly, being agile and nimble whilst thinking strategically
• Customer Focus
• Situational Awareness
• Organisation and Planning
• Effective Communication

Apply today!

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About iStore

• iStore is Africa's largest Apple Premium Reseller, providing expert advice, Apple-authorised repairs, business solutions, training, and premium customer experiences through our nationwide retail network.
• At iStore, we believe in developing future leaders who share our passion for technology, innovation, customer experience, and retail excellence.

About the iStore Elevate Graduate Programme

• Are you a recent graduate looking to launch your career with one of South Africa's most recognised retail and technology brands?
• The iStore Elevate Graduate Programme is a 12-month paid development programme designed to identify, develop, and accelerate talented graduates who aspire to become future leaders within the iStore.
• We are looking for 10 exceptional graduates from leading South African universities who are passionate about retail, technology, customer experience, and business operations.
• Throughout the programme, you will gain hands-on experience through structured rotations across multiple areas of the iStore business, providing a comprehensive understanding of how a world-class retail organisation operates.
• This is more than a graduate programme – it's an opportunity to build the foundation for a long-term career and future leadership opportunities within iStore.

What You Will Experience

During the 12-month programme, you will rotate through various functions within the iStore, including:

• Retail Sales and Customer Experience
• Store Operations
• Business and Commercial Operations
• Training and Development
• Marketing and Brand Activation
• Inventory and Supply Chain Exposure
• Technical Support and Services
• Leadership and People Management

You will gain exposure to:

• The day-to-day operation of a high-performing retail business
• Delivering exceptional customer experiences
• Driving sales performance and business results
• Leadership and team management fundamentals
• Commercial decision-making
• Operational excellence and continuous improvement

What We're Looking For

We are seeking ambitious graduates who:

• Have completed a Bachelor's Degree/National Diploma in any field within the last three years
• Graduated from a recognised South African university
• Have a strong interest in retail, technology, hospitality and customer experience
• Demonstrate leadership potential and a willingness to learn
• Possess excellent communication and interpersonal skills
• Are energetic, driven, and customer-focused
• Thrive in fast-paced environments
• Have strong problem-solving and organisational abilities
• Are committed to completing the full 12-month programme
• Any work experience in retail or hospitality is a plus

Minimum Requirements

• Completed and passed National Senior Certificate
• Bachelor's Degree completed within the last three years
• South African citizen
• Reside within the Gauteng municipal area
• Able to travel regularly to Sandton and other iStore locations as required
• Available to commence the programme full-time from the 1st of September 2026
• Willing to work retail hours when required, including weekends and public holidays during certain rotations

What You'll Gain

• Exposure to multiple areas of South Africa's leading Apple retailer
• Structured learning and development opportunities
• Mentorship from experienced retail and business leaders
• Practical experience in a premium retail environment
• A strong understanding of retail operations and leadership
• Professional development and career-building opportunities
• Consideration for future opportunities within the iStore business based on performance

Closing Date 20 July 2026

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Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 40 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
• The Call Centre Agent is the first line of contact for iStore clients. This individual needs to have high energy and a passion for communicating and talking with clients.
• This is a customer service focused role that ensures clients are assisted with anything ranging from queries, products, to technical support. If you take joy in communicating and helping other, this role could suit you.

Responsibilities:

• Provide support, assistance and resolution in line with the iStore trading hours
• Achievement of targets
• Adherence to contact centre processes and procedures
• Handle complaints, answer queries and provide support and general information
• Be fully conversant with the Core Group's client care and client satisfaction policies and service level undertakings
• Display a passion for client service, client satisfaction and commitment to meeting and meeting and exceeding client expectations 
• Exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co-workers in challenging situations i.e. irate clients, conflict resolution, etc.
• Technical support: Resolving technical issues telephonically and possibly researching technical issues
• Status queries: Assist customers with queries on all repairs in progress
• Call logging all incoming telephonic requests
• Customer service

 Requirements:

• Matric Certificate
• South African ID
• At least 1 year of experience in a Call Centre

Key Attributes:

• Professional
• Friendly
• Confident
• Empathetic
• Good verbal and written skill
• Good Telephone etiquette

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Job Description

• iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 40 physical and online stores across Africa, we provide expert advice, Apple Authorised Repairs, Business and Education solutions, training, and technical support for all things Apple.

Purpose of the Role

• Ensure all customer documentation is accurate, complete, compliant, and processed within required standards, manager customer tickets effectively while ensuring response and resolution targets are achieved.

Key Responsibilities

• Deliver professional customer support while managing expectations.
• Build and maintain strong working relationships with internal stakeholders and store teams
• Collaborate with internal and external stakeholders to ensure favourable business outcomes
• Identify potential risks and assist in implementing preventative measures

Requirements

• Matric certificate or relevant tertiary qualification
• Experience working with compliance and risk processes
• Strong administrative, communication, and problem-solving skills
• Ability to work in a fast-paced environment with high attention to detail

Competencies

• Strong attention to detail
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and escalations simultaneously
• Customer-focused with a proactive approach
• Strong organisational and problem-solving ability
• Ability to work independently and within a team