Fresh Openings at Vector Logistics

Job Purpose

• To facilitate the achievement of customer collection targets, essential to the profitability of the Company, are met.
• To manage overdue accounts, reduce the Company’s risk and minimise losses.

Key Responsibilities

Credit Control

• Generate and dispatch invoices or PoD’s on time to enable payment.
• Receive remittance advices from customers and allocate appropriately.
• Process all discounts and rebates for the Credit Supervisor to release before close of month-end.
• Clear all allocated cash in the General Ledger.
• Prepare stock tolerance journals accurately, matching all debits and credits on the SAP system.
• Prepare General Ledger accounts for authorisation and release before statements are run.
• Run statements on SAP prior to agreed monthly deadlines and distribute to customers.

Customer Administration

• Maintain compliance to credit limits for each customer and highlight possible non-conformance to the responsible supervisor before they exceed defined limits.
• Liaise with customers to inform them of the balances once statements have been distributed, to ensure interim payment is made or to assist with application/documents for increases in credit limits where indicated by the credit analysis report.
• Report on all transactions on 60 days plus to the Credit Supervisor.
• Process ‘stop supply’ instructions on SAP where customer non-payment payment has occurred, ensuring that all of the necessary instructions and authorisations have been received.
• Where possible, liaise with customers to rectify account problems before “stop supply” instructions are implemented.
• Advise customers when the account has been blocked and ensure that all necessary internal departments are aware of the status of the customer/account.

Claim Processing

• Investigate pricing claims on SAP, print invoices and review deals on the system.
• Obtain authorisation for valid deals on the prepared pricing cover sheet and distribute within the department.
• Schedule the claim on SAP for pricing where no valid deal exists and provides supporting documentation to the relevant team members for processing.
• Manage stock claims (returns, damaged stock, shortage etc.) by initiating the document flow.
• Assess if credit has been passed on queries and, if it not, submit supporting documents electronically to the relevant site.
• Ensure stock claims are tracked on SAP and that queries are finalised.
• Manage invalid claims by providing the necessary proof or backup documents to the customer.

Teamwork and Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Support and drive the business core values.
• Manage colleagues and client’s expectations and communicate appropriately.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
• Champion training and development of self and others through utilising available training opportunities.
• Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.

KPI’s

• Accuracy of credit management
• Claim resolution/processing
• Standing of customer credit
• Percentage of customers over 60 days.
• Accounts reconciled and paid according to terms and agreed pricing conditions

Key Relationships

Internal

• Warehouse and finance administration teams
• Support office team

External

• Customers and principals
• Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• Matric
• Finance Diploma or Degree
• At least 3 years’ experience in a credit and logistics environment
• SAP and Retail experience advantageous 

Behaviour Standards

• Be brilliant at the basics
• Face the brutal facts
• Smash the silos
• Lead with integrity, respect and energy
• Be curious and challenge change
• Take accountability for results and people

Knowledge

• Credit management and analysis
• Compliance requirements
• Credit business processes and practices

Skills

• Verbal and written communication
• Interpersonal
• Logical thinking
• Problem solving

Attributes

• Initiative and assertive
• Able to work under pressure and prioritise
• Proactive
• Attention to detail
• Deadline driven
• Systematic
• Results/Goal oriented
• Accuracy
• Customer focus

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Job Purpose

• To mitigate company risk by executing route assignments through daily dispatching and debriefing of drivers and vehicles. Coordinate the dispatch process per route and physically debrief each route in order to support increased customer service and improve efficiencies in the business.

Key Responsibilities

 Vehicle Dispatch

• Administer and monitor the uploaded system route allocations on a daily basis
• Ensure that the vehicles are dispatched according to the agreed business process
• Responsible for issuing all relevant documentation to the driver, including equipment (including but not limited to) vehicle keys, fuel cards, thermometers, and navigational tools
• Check company resources and staff meet company standards as per the Daily Vehicle Checklist form
• Ensure the Tracking tripsheet is correct as per the physical situation in terms of driver, vehicle, and other resources before the vehicle leaves the depot

Driver Debriefing

• Monitor real time fuel consumption, speeding, braking, and other driving and vehicle performance exceptions prior to vehicle returning to the depot
• Note exceptions of route in prereturn on the tracking system, e.g., door openings outside Decos.
• Liaise with Tracking on-Road Execution Agents.
• Retrieve the printed debrief document and correct daily vehicle checklist prior to the drivers’ return.
• Debrief the drivers as they return
• Discuss, resolve, and record any exceptions.
• Walk the vehicles to confirm no damage or issues as per the Daily Vehicle Checklist
• Get the driver to sign the Trip sheet, debrief document, and Daily vehicle checklist
• Collect vehicle keys, fuel cards, thermometers, and navigational tools in line the agreed business process

 Effective Teamwork and Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritizing and self-development
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained
• Inform relevant parties in the event of tasks or deadlines not met of the potential risks thereof and provide appropriate resolution
• Manage colleagues and employees’ expectations and communicate appropriately
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives

Qualifications, Skills, and Experience Required for the Job

Qualifications and Experience

• Matric
• Valid Code EB drivers’ licence
• Minimum of 2-3 years’ experience working in an administration/transport environment, preferably within a FMCG environment
• SAP experience would be an advantage

Skills and Competencies

• Verbal and written communication
• Computer literacy (MS Excel)
• Report writing
• Analytical thinking
• Numeracy
• Organisational awareness

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Job Purpose

• The purpose of this role is to ensure that all the service, performance (SLA) and costing data (volume & value trends) are analyzed and collated for the customer; and have insight into customer requirements and identify opportunities to create joint efficiencies to manage customer profitability.

Key Responsibilities

Relationship Management

• Interact with relevant customer (Principal) departments to resolve and manage day to day operational queries.
• Manage interactions between customers and Vector at the appropriate level with key Vector departments including Operations, Supply Chain, Finance and Administration (especially Commercial).

Key Account Data Analysis and Performance Reporting Management

• Manage and report on service levels including analyzing and tabling issues as well as recommended actions or solutions.
• Manage overstocking and compile the necessary reports.
• Build understanding of sales and rate trends by category/product and by customer type.
• Monitor and collate sales performance by customer.
• Manage product and product category take-Ons and exits; working with VSS; obtain formal sign off.
• Ensure frequent interaction with VSS and Supply Chain to ensure that information is shared, and cross functional understanding is maintained with regard to the expectations of the principal.
• Obtain data and statistics from Supply Chain on SKU’s and analyze performance trends on SKU’s.
• Monitor new products in conjunction with planning to ensure that no ‘out of stocks’ occur.
• Manage and monitor risky expiry stocks in conjunction with planning.
• Analyse ‘bottom’ slow moving SKU’s and action in conjunction with Planning and Principal.
• Manage customer and channel take-ons and exits and analyse customer trends (monitor the ‘tail’).
• Manage the calendar of business reviews and update the template before every meeting with the sales of the next month, including the analysis of service levels which must be obtained from the demand forecasters.
• Undertake competitive market research on a regular basis.
• Provide input on Principal/Vector related projects at the tactical level (e.g. turnaround time on vehicles between depots, improving inbound services).

Customer insight and profitability management

• Identify areas for efficiency creation and joint projects to improve customer and Vector profitability.
• Communicate requests from the principal to relevant Vector stakeholders.
• Provide research and data analysis for all proposed projects.
• Work with the Commercial Department to establish relevant insights on viability.

Reporting

• Compile review packs for the Customer Manager and provide insights regarding the monthly ‘numbers.
• Print and compile reports as requested by Principals and research any ad hoc requests; providing appropriate answers and insights.
• Report on compliance of both Vector and Principals on variables as set out in the various service level agreements.
• Provide reports on non-compliance of both Vector and Principals to relevant Vector Stakeholders.

Project Management

• Leading, coordinating and monitoring key deliverables of the project.
• Strong collaboration and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Team Coordination and Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
• Support and drive the business core values.
• Manage colleagues and clients’ expectations and communicate appropriately.
• Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
• Champion training and development of self and others through utilizing available training opportunities or contributing to the development of new training solutions relating to product costing in collaboration with national training specialists.
• Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
• Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.

Key Relationships

Internal

• Sales teams
• Broader customer team
• Senior Managers within Finance and VSS
• Commercial Manager
• Operational Team
• Planning and Supply chain team
• Call centre

External

• Customers
• Principals
• Suppliers

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• B.com Logistics or related (Undergraduate degree is the minimum requirement)
• 2-3 years’ experience in supply chain, customer experience and Commercial
• Valid Code EB drivers' license
• Customer relations experience
• Sales and logistics execution processes with emphasis on 3PL concepts
• Vector business partners, processes, and people
• An understanding of multiple key performance indicators, inter-relationship and bottom-line sensitivity

Skills and Competencies

• Excellent Verbal and written communication
• Computer literacy (SAP MM and BW and MS Office and especially proficiency in Excel)
• Interpersonal Tolerant of stress and pressure
• Solution-oriented with a proactive approach
• Deadline driven with a high level of Attention to detail
• Able to interact at all levels of the organization