Customer Contact Coordinator - 6 Month Contract at CHEP

Responsibilities include:

• Initiating and maintaining good working relationships with the customer equipment controllers through query resolution and proactive identification of potential issues
• Conducting Health Checks and Scheduled calls on customer accounts, ie Service calls and providing feedback and corrective recommendations to the customer and Business Manager
• Customer account reconciliations (Master Control Card/Inventory Recon)
• Identification and Investigation of credit equipment balances
• Analysis and resolution of suspended movements
• Completing and processing internal transaction documentation
• Investigate and resolve queries raised by internal and external customers.
• Attend to walk in Customers at the Market, market Agents.
• Following up with customer and business to ensure the recommendations are implemented.
• Accurate recording of service requests on Siebel
• Processing and extracting data and reports in SAP and BW computer systems.
•  Assisting users on electronic support systems (MyCHEP)
•  Performing helpdesk function (if applicable). This involves being registered as a Helpline Agent, accessing the Nice in Contact programme and attending to Inbound calls from customers (as part of the Helpline team) from Customers.
• Assist with za-info functionals as required.
• General office administration including switchboard relief.
• Participation in Team Projects
• Participation in stock counts at customer sites – which may involve overtime on weekends.
• Serve as backup for TEMS and other staff within the team.

Key Requirements

• Matric & Diploma Essential.
• Preferably achieved or studying towards a further tertiary qualification.
• Manual Drivers License
• 3-5 years Accounts & Reconciliation
• 3 years Customer Service role
   

Preferred Education

• Diploma - Accounting

Preferred Level of Work Experience

• 3 - 5 years Not Remote