Fresh Jobs at Vodafone Global Enterprise

Your responsibilities will include:

• Execute annual audit plan
• Manage and lead technology audit projects
• Document impactful audit reports
• Follow-up on outstanding audit issues
• Manage relationships with senior stakeholders
• Produce excellent quality audit work

Key performance indicators:

• Assist with the preparation of the annual audit plan in terms of technical audits that should be performed
• Execute the approved annual audit plan with minimal supervision.
• Lead technical Cyber Security, IT, and Network-related audits
• Ensure that audits are performed in accordance with the requirements of the Internal Audit methodology and IIA standards.
• Document high-quality, impactful audit reports
• Ensure that follow-ups are conducted as per the Internal Audit methodology
• Ensure audit quality is maintained through self- and peer-review of audit work and reports
• Manage relationships with client departments focusing on the local and international IT and network teams
• Keep abreast of technology-related internal audit and technical development

The ideal candidate for this role will have:

Minimum requirements include:

• Matric/grade 12 or SAQA accredited equivalent
• A relevant IT Bachelor Degree (e.g. BSC Computer Science, B.Com Informatics/ B.ComInformation Systems)
• 5-7 years audit experience (at least 4 years in Technical /Infrastructure Computer Auditing)
• Computer Audit qualifications i.e. CISA and CISM or CISSP – at least 2 of the 3 is essential

Technical / professional qualifications and Experience Required:

• Relevant bachelor degree (Essential)
• Minimum of 5 years audit experience (Essential)
• Internal Audit experience (Essential)
• IT certification: CISA and CISM, or CISSP (Essential)
• Cyber security experience (Advantage)
• Telecommunications industry experience (Advantage)
• Relevant postgraduate degree (Advantage)

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Your responsibilities will include:
 

Performing Monthly critical controls - Reconcile FI Billing to transactions received for accurateness.
Perform Financial Month-end, Cash Management Reconciliation and Accounts Receivable. 
Ensuring all FI & VOBILL files are received and loaded in prompt fashion to supply account managers with estimate
billing for the day (Impact Guarantees required for large enterprises like Blue Label Telecoms). 
Extracts and submits unreconciled transactions to PAMS, then applies reconciled transactions before the daily invoicing. 
Investigate and resolve Escalated Incidents and Queries from Dealers, Financial Institutions & internal customers. 
Perform root cause analysis and fixes on allocations for cash. 
Investigate and Implement Billing and System Efficiencies. 
Perform FI onboarding and testing. 
Product creation for FI & NPPS Billing. 
Perform BAU Functions (Un-allocate Journals, Archiving). 
Perform Functional Testing. 
Reporting to Various Stakeholders. 
Compile monthly Power BI Dashboard to Account Managers 
Identify and advance any process improvements.
The Ideal candidate for this role will have:
 

Must have technical / professional qualifications: 

• Grade 12/Matric is essential.
• 3 year degree or diploma in IT, Engineering, Computer Science or relevant field.
• Post Grad Degree or Professional Qualification (advantageous).
• Minimum of 3-5 years IT and Finance Implication experience (essential) 
• Financial ERP System 3-5 years experience (essential)
• Advanced SQL skills (essential)
• Query tools like, Aqua-Data, DBeaver (advantageous)
• Office Word, Excel & Power-point skills (essential)
• PowerBI, Qliksense or Quicksight (advantageous)
• Agile experience (advantageous)
• Experience in the IT/Telecommunications industry (advantageous)  

Skills

• Clear Strategic and Tactical approach 
• Effective Planning and Organising
• Business writing & reporting
• Strong Interpersonal capabilities
• Strong Problem solving capabilities

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Your responsibilities will include:

• Translate the overall digital vision and target architecture into corresponding solution designs and change requirements
• Design end-to-end solutions and cross domain integration and APIs
• Define non-functional, operational, and quality requirements for solutions
• Define technical stories to enable business capabilities, fostering re-use of existing components, and accept technical features following demos
• Collaborate to plan the release of technical stories
• Provide guidance to delivery teams to ensure alignment
• Facilitate solution compliance to security, privacy, and regulatory needs
• Manage technical debt and technology obsolescence at solution level
• Advocate adoption of new technologies into solutions

The ideal candidate for this role will have:

• Bachelor’s Degree in Computer Science, Information Systems, Systems Analysis, or other related field 
• Five to seven years of experience in at least three disciplines, such as business, information, solution or technical architecture, application development, middleware, information analysis, database management or operations in a multitier environment
• Extensive exposure to multiple, diverse technologies and processing environments
• Extensive experience in business capability modelling and technical and solution architecture development in a digital business context
• Experience working with agile methodologies, such as Scrum, Kanban, XP, TDD, and BDD
• Professional experience and knowledge of digital and Telecommunications industries strongly preferred

Core competencies, knowledge and experience:

• Solution architecture and design
• Feasibility analysis
• Business capability / customer journey architecture governance in agile software delivery 
• Technical enablers, integration APIs,  and detailed technical and operational story design
• Infrastructure design
• Estimation techniques for scaled agile 
• Technology Innovation: scouting, screening and evaluation
• Cost of ownership of technology, application portfolio management
• Web-scale cloud-native architectures including IaaS, PaaSand SaaS
• Design of web-scale architectures and systems of innovation and engagement
• DevOps practices and automation tools
• Artificial intelligence, machine learning and big data technologies and architectures
• Management of technical debt

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Your responsibilities will include:

Audit Findings Management

• Review and address audit findings promptly, ensuring compliance with regulatory requirements and internal policies.
• Develop and implement corrective action plans to mitigate risks identified during audits

Fraud Operations

• Lead the fraud operations team to detect, investigate, and prevent fraudulent activities on the platform. 
• Develop and enhance fraud detection algorithms and tools to stay ahead of emerging threats.  

AML Operations 

• Oversee AML compliance efforts, including customer due diligence, transaction monitoring, and suspicious activity reporting. 
• Stay abreast of evolving AML regulations and implement necessary changes to maintain compliance.

Front Line Operations 

• Indirect monthly management and supervision of the front-line customer servicing team (COPS) to ensure SLAs while optimising on the OPEX and CAPEX costs pertaining support resources

Second Line Support Queries:

• Provide expert support to address escalated customer queries and issues beyond the capacity of front-line support teams. 
• Collaborate with cross-functional teams to resolve complex customer issues efficiently.

Refunds Management:

• Develop and maintain refund policies and procedures to ensure timely and accurate processing of refund requests. 
• Analyse refund trends and implement measures to minimize refund-related risks.

Reconciliation:

• Oversee reconciliation processes to ensure accuracy and completeness of financial transactions.
• Investigate and resolve discrepancies in a timely manner to maintain data integrity..

Incident Management:

• Develop and implement incident response protocols to effectively manage operational disruptions, security breaches, and other incidents.
• Coordinate with internal teams and external stakeholders to minimize the impact of incidents on the platform.

Ad Hoc Operational Issues:

• Address ad hoc operational issues promptly, utilizing problem-solving skills and cross-functional collaboration
• Implement preventive measures to mitigate the recurrence of operational issues.

The Ideal candidate for this role will have:

• Must have technical / professional

qualifications: 

• Bachelor's degree in Business Administration, Finance, or a related field will be preferred. 
• Advanced degree or professional certification (e.g., CAMS for AML) is a plus. 
• Proven experience of 10 years in operations management, preferably in the technology or financial services industry.

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Your responsibilities will include:

• Provide technical expertise, and operational support and to maintain continuity of the servers and services.
• Investigating and resolving technical issues that arise on the Retail systems or applications. 
• Conduct root cause analysis, proposing and implementing solutions.
• Implementing and maintaining of security measures to protect the Retail systems and data from unauthorized access or breaches.  
• Measuring and monitoring the impact of system changes and improvements 
• Control and governance for all Retail servers, services and systems (operating procedures and run books).
• Identifying opportunities to improve on the Retail IT systems, processes, and procedures to increase efficiency, reliability, and security. 
• Manage any infrastructure projects and tasks with proper planning and continuous monitoring of the progress with regular updates. Must be able to identify any show stoppers or bottle necks and delays and and be able to adjust plans as needed to stay on  track
• The end-to-end technical support as detailed above for the below list of servers and services
• Manage application development based agile practices.
• End to End Service management 
• Budget management and cost control
• Vendor Management 
• Carry out investigations and evaluation of new solutions/developments, also responsible for impact and cost benefit analyses. 
• Provide technical lead for cross functional projects.  Identify key risk areas and ensure governance models are adhered to. Manage key relationships with stakeholders and business partners.
• Setting strategic direction in Retail IS Operational environment.
• Conduct research on strategic trends and technologies with the aim of developing roadmaps and benchmark against best practices.
• Compile strategic and operations processes and procedures against benchmarks.
• Perform an escalated support function within Retail IS Operations.  Sharing of expertise.
• Evaluate, position, manage and present key technical recommendations and solutions to business stakeholders and senior management.
• Negotiate and manage contracts and associated budgets where applicable.  Represent Retail IS in contract discussions.

The Ideal candidate for this role will have:

Must have technical / professional qualifications: 

• Grade 12/Matric is essential
• 3 year degree or diploma in IT, Engineering, Computer Science or relevant field is essential
• 8+ years of experience in IS Systems is essential, with at least 5+ years in a retail environment.

Core competencies, knowledge and experience:

• Working in accordance with DevSecOps practices.
• Oversee technical operations, in a large-scale on-premises and cloud-based technical environment. 
• Experience in software development is a pre-requisite.
• Agile tooling: Jira, Confluence, Remedy
• Technologies: ReactJS, SQL, SAP BI Reporting, AWS.
• Strong problem-solving skills with the Ability to analyse complex technical issues, troubleshoot problems and providing solutions and direction
• Technical Project management experience
• Vendor and contract management
• Communication and persuasion skills
• Analytical thinking and problem solving
• Negotiation skills
• Technical writing and explaining skills
• Innovation/creativity
• Strategic thinking/ problem solving
• Business acumen
• Leading and supervising
• Deciding and initiating action
• Research methodologies

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Your responsibilities will include:

• Enablement: Equipping sales teams with essential tools and resources to excel, including training programs, collateral, and support materials, fostering effective customer engagement and revenue growth.
• Support: Provide guidance, troubleshooting assistance, and proactive problem-solving to ensure seamless sales operations and successful outcomes.
• Co-ordination: Foster collaboration and alignment between sales teams, product teams, marketing, finance, and other departments involved in the sales process by facilitating communication, coordinating efforts, and aligning strategies to maximise revenue generation and customer satisfaction.
• Implementation: Offer implementation support for sales transformation frameworks, enablement programs, technologies, and tools to facilitate the attainment of sales targets and business objectives.

The Ideal candidate for this role will have:

Must have technical / professional qualifications: 

• 5 -8 years’ experience in sales operations and management.
• Bachelor's Degree in Business Administration, Sales, Marketing, or a related field. Advanced degrees such as an MBA will be preferred.
• Demonstrated commitment to continuous learning and professional development, staying updated on industry best practices, emerging trends, and new technologies in sales operations management.
• Proficiency in CRM systems such as Salesforce, Microsoft Dynamics, or similar platforms.
• Ability to utilise sales data analysis tools and techniques to interpret data, identify trends, and derive actionable insights for decision making.
• Familiarity with sales automation tools and software.
• Knowledge of data analysis and reporting tools used for evaluating sales performance.
• Understanding of sales process optimisation methodologies.
• Experience in managing complex programs spanning multiple projects, across geographies.
• Comfortable working in a high-pressure environment and as part of a high performance diverse team.

Core competencies, knowledge, experience: 

• Proven experience in sales operations and proficiency with CRM systems e.g., Salesforce or Microsoft Dynamics, incl. customisation, administration, and reporting functionalities. 
• Demonstrated success in sales management with a consistent track record of driving sales performance and exceeding targets. 
• Strong industry knowledge, particularly within the telecommunications sector, including comprehensive understanding of market dynamics, trends, and competitive landscape. 
• Ability to manage multiple projects concurrently across diverse geographical regions.
• Ability to conveying complex concepts clearly and succinctly to varied audiences through verbal and written channels.
• Proven aptitude for analysing intricate problems, devising innovative solutions, and implementing effective strategies to achieve desired outcomes. effective strategies to address sales challenges