Newly Opened Vacancies at Motus Holdings Limited

Specific Role Responsibilities

• Daily, weekly and monthly management of sales.
• Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
• Developing the business to reach set sales targets for the month.
• Driving specific strategies to retain and grow existing customer base.
• Assists with the setup of the showroom and displays.
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Managing customer expectations to ensure effective delivery of service.
• Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
• Identifying and venturing into new revenue streams.
• Ensuring customer escalation is managed and feedback is provided.
• Negotiating the terms of an agreement and closing sales
• Covid-19 vaccination is an important part of Motus Retail and Rental’s commitment to stopping the spread of COVID-19 not only in our workplaces, but the country as a whole. This is because vaccines offer protection to employees by reducing their risk of infection, or the severity of their symptoms; and at a population level, referred to as population-immunity. Given that vaccination is a priority in the fight against COVID-19, we encourage vaccinated candidates to apply for the vacant position.

Qualifications and Experience

• Grade 12/ Matric 
• Valid Code 8 driver’s license
• Computer literate
• 2 years of customer service and sales experience with a proven sales track record
• Relevant industry experience – desirable.
• Some understanding of the compliance governing the retail industry – an advantage.
• Knowledge of the areas’ most spoken languages - an advantage.
• An understanding of Auto Pedigree’s products and services – desirable.

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Key Duties and Responsibilities:

• To ensure that the Brand and Dealership is actively marketed and promoted in the target market.
• To penetrate the vehicle market in a well-organized, trained and professional manner.
• To maximize sales by identifying new customers and to maintain current customers.
• To benchmark customer satisfaction and standards of the dealership and OEM are maintained.
• Achieve and exceed targeted unit sales and first gross profit.

Experience and Qualifications:

• Grade 12.
• 3 years automotive sales experience – preferred with proven track record.
• Valid and unendorsed drivers license.
• Relevant OEM Sales certification will be an advantage.
• Proven track record of an average CSI rating above national.

Skills and Personal Attributes

• Networking skills (Essential),
• Negotiation skills (Essential,)
• Planning and organizing (Essential),
• Computer Literacy (Essential),
• Communication skills (written and verbal) (Essential).
• Selling skills (Essential).
• Work more than 9 hrs per day, to be able to exceed targets.
• Ability to cope with rejection.
• Confidence (Essential).
• Self-motivation and ambition (Essential).
• People Orientated (Essential).
• Cultural Diversity (Essential).
• Sound ability to manager conflict (Essential).
• Entrepreneurial thinking.

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Job Outputs:

• Examine damaged vehicle to determine extent of structural, body, mechanical, electrical or interior damage.
• Using standard repair and parts manual to estimate the parts require to repair the damage to the vehicle.
• Using standard parts costing manuals to provide written estimate of total cost of vehicle repair.
• Evaluate the financial practicality of the vehicle repair comparing it to the payment of the financial value of the vehicle before the accident.
• Escalate unresolved issues to management team.
• Identify and develop solutions to improve operational service and quality delivery.
• Adhere to standard operating procedures within the area of accountability. 

Qualifications and Experience

Minimum Experience

• 4 years' experience in identification of structural, body, mechanical, electrical or interior vehicle damage and quoting/estimating for repairs within a similar environment.

Minimum Qualification

• NQF Level 4 (Matric or equivalent) 

Minimum Requirements

• A code 08 unendorsed driver’s license and own transport 
• Computer literate: an intermediate level of MS Excel – essential.
• 2 years Audatex system experience - an advantage.
• Important to note: successful candidate will need to be willing to work weekends and/or overtime from time to time for month end if required to do so. 

Skills and Personal Attributes

Competencies:

• Communication skills
• Knowledge of automotive estimating costs and resources
• The ability to interpret and capture information correctly.
• The ability to inspect and judge extent of vehicle damage
• Scrupulous attention to detail
• Numerical Literacy/Calculations
• Computer Literacy: Intermediate Excel proficiency is essential.
• Client focus
• Planning and organizing
• Results oriented

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The responsibilities of a Parts Manager include the following tasks:

• Handling and managing customer complaints and issues in a timely manner.
• Ensuring the inventory levels are maintained accurately.
• Make a list of the parts that need to be purchased.
• Selling manufactured parts to the customers.
• Supervising the shipment issues of the parts ordered.
• Managing the team members and delegating tasks to them.
• Overseeing the replacements procedures.
• Looking out for new suppliers offering better quality products.
• Assisting the HR department in hiring new employees.
• Providing training sessions to the new team members.
• Resolving any inconsistencies for all the purchase orders.
• Maintaining a strong relationship with the vendors and suppliers.
• Planning and creating promotional campaigns for parts on sale.
• Ensuring the customers are provided with excellent customer service and satisfaction.
• Preparing monthly and annual sales part reports.
• Adhering to all the rules and regulations of the company.

Qualifications and Experience

Minimum Qualifications and Experience needed:

• Matric
• Management qualification would be advantageous
• 5+ Years’ Experience as a Parts Manager
• Experience with dealership management system, advantageous
• UD truck Experience advantageous
• Valid Driver’s Licence

Skills and Personal Attributes

Minimum requirement:

• Computer literate
• Strong Parts Retail experience
• Sound knowledge and understanding of inventory monitoring principles.
• Demonstrate good leadership skills.
• Good oral and written communication skills.
• Ability to maintain a positive working environment.
• Outstanding sales and organizational skills.
• Ability to maintain the store records accurately.
• Ability to demonstrate good administrative skills.
• Ability to offer exceptional customer service.
• A keen eye for details for accuracy.
• Excellent team management abilities.
• Ability to solve problems instantly.
• Quick decision-making skills.
• Good inventory management

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The Apprentice scope will include but not be limited to the following:

• REMOVE, RECONDITION & REPLACE CYLINDER HEADS
• DISMANTLE, SERVICE, REPAIR & ASSEMBLE ENGINE BLOCK & WITH MAIN COMPONENTS
• REMOVE, DIAGNOSE & REPLACE FUEL SYSTEM COMPONENTS
• UNDERSTAND BASIC ELECTRONICS
• TEST IGNITION SYSTEM COMPONENTS
• STUDY FUNDAMENTALS OF ENGINE EFFICIENCY & FORCED CHARGING SYSTEMSRE
• MOVE, TEST, REPAIR & REPLACE ELECTRICAL COMPONENTS
• REMOVE & REPLACE CLUTCH & TRANSMISSION COMPONENTS
• DIAGNOSE & REPAIR BRAKE SYSTEM & COMPONENTS

Qualifications and Experience

• Grade 12 with Maths and Science
• Accredited tertiary qualification in line with the role

Skills and Personal Attributes

• Mechanical Skills
• Passion for motor industry
• Accuracy and Speed

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Generic outputs.

• To develop strategies to drive dealership revenue, profitability and market share in the relevant area.
• Develop and implement people capacity plans in line with delivery, performance objectives and budget, in partnership with specialised areas across the value-chain.
• To achieve and exceed financial targets as per agreed budget. 
• Optimally manage and control the cross-functional areas in the dealer.
• To formulate and implement Dealership practices in compliance with legal requirements, MOTUS guidelines.
• To manage assets of a dealership optimally (cash control/flow, liquidity, stock, debtors, creditors, etc).
• To provide effective leadership and people management in order to attract, develop and retain high quality and success orientated dealer staff (DP's key focus is to act as an effective 'manager of managers').
• To ensure customer acquisition and retention via customer focused interventions in the dealership.
• To generate enthusiasm and set an appropriate brand example in line with the franchise standands
• To be informed and up to date regarding competitor intelligence and awareness via proper market analysis
• Track the performance to measure and improve operational efficiency for the dealership
• Create a positive work climate and culture to energize employees, give meaning to work, minimize work disruption and maximize employee productivity.

Qualifications and Experience

• Education, Essential Competency Requirement
• B Com / other relevant tertiary business/commercial qualifications (preferable).
• Deciding and Initiating Action.
• Delivering Results and Meeting Customer Expectations.
• Achieving Personal Work Goals and Objectives.
• Leading and  Supervising.
• Persuading and  influencing.
• Adhering to Principles and Values
• Formulating Strategies and Concepts.
• Planning and organizing.
• Coping with Pressures and Setbacks.
• Analyzing.
• Entrepreneurial and commercial thinking.

Position Experience

• Exposure to various motor industry business disciplines within a customer focused envirenment.
• Motor industry experience > 7 years.
• Dealer operation Management experience ≥3 years.
• Retail, Sales and Service experience 
• Marketing related expereince.

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Job Outputs:

• Primarily assist the National Manager: Operations and Support with specific duties.
• Manage daily reports requested by Management, following up on areas where gaps exist or feedback is required.
• Monthly reporting and compiling of statistics as required by the management
• Compile monthly overtime, walk up commission and incentive submissions, ensuring timely submission to HR/Payroll.
• Maintain meticulous records for the Operations Support Office.
• Manage the arrangements for meetings, travel requests and other arrangements on behalf of management.
• Maintaining current organograms of the regions and ensuring submission to business.
• Manage the processing and authorisation of all Sage X3 orders on behalf of management
• Manage the administrative aspects of the regions Occupational Health & Safety.
• Manage all updates and publish branch network, delivery/ collection areas, Greenway systems, E-commerce required updates to name a few.
• Update monthly Mediatech/ Close the Loop (NPS) reports
• Management of all other varied and general administrative duties not specified.

Qualifications and Experience

Minimum Experience

• 3-5 years of relevant administration experience within a similar environment. 

Minimum Qualification

• Matric or equivalent NQF level 4 qualification. 

Preferred Qualification

• Business Management or other relevant tertiary qualification 

Minimum Requirements

• Computer literate with an intermediate level of comfort with Excel, Word, PowerPoint, and Outlook.
• A valid, unendorsed drivers’ license.

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Job Outputs

• Create claims not generated by branches.
• Capturing and releasing of orders in accordance with a standardized process (generating orders and receipting).
• Updating claims data in accordance with the standardized process.
• Following up on outstanding documentation from branches.
• Resolving all procurement related queries within 48 hours or escalation is required thereafter.
• Resolving of Claims related queries.
• Maintaining relationships with external workshops and panel shops.
• Distribution, follow up and collection of damaged vehicles to work/panel shops.
• All administrative work requisite of the department.

Qualifications and Experience

Minimum Experience

• 2 years car rental and/or claims/maintenance administrator experience

Preferred Experience 

• 2 Years Impress and microsoft office work experience 

Minimum Qualifications & Requirements

• Grade 12
• Valid Code 08 Driver license, at least 2 years old.
• Communication skills: must be fully bilingual.

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Specific Role Responsibilities

• To carry out diagnostic work and support mechanics as set out by the Foreman to carry out fault diagnosis to aid and speed vehicle servicing.
• To take steps to ensure servicing of vehicle, remains within the targeted percentages of the manufacturers' time.
• To discuss matters with service advisors and customers as required and provide lucid explanations.
• To ensure standards maintained with vehicle care and safety whilst performing functions.
• To ensure vehicles are returned to the customer after service in a neat and clean condition.
• To recommend purchase of capital equipment.

Admin functions:

• To complete forms and documentation included in the company's service routine
• To draft and prepare any reports required.
• Mentor apprentices, sign off logbooks and evaluate their technical ability.
• Ensure effective communication with staff, across departments, with customers and service providers 
• Willingness to participate in marketing campaigns when required for the furtherance of the business.

Qualifications and Experience

• Grade 12
• N6 trade certificate or Olifantsfontein motor mechanic trade papers or must be qualified on the CBMT level system
• The following qualifications will be advantageous:
• Health and safety related
• Isuzu Certified and 5 Years Isuzu experience 

Skills and Personal Attributes

• Mechanical insight.
• OEM required technical training course successfully mastered, Porsche, BMW or Mercedes training is also acceptable.
• Problem solving and moto vehicle fault finding skills. Mental alertness.
• Team player and Interpersonal competence. Customer orientated.
• Decision making and action orientated.
• Need excellent - Fix right first time track record.
• Knowledge of OEM operating computer programs ODIS, Elsapro.
• Be able to use Manufacturer diagnostic equipment / computer (Vas Machines) 2 - 3 Years technician experience. 
• Isuzu product training.
• Have sound English communication and writing skills to accurately record findings and work on job cards.
• Need computer skills.