Customer Delivery Director - Operations at Signant Health

What You Will Do:

• Foster the development and execution of the Global Project Management culture based on company values.
• Build, lead, and motivate geographically dispersed teams.
• Promote a culture of accountability through effective people management.
• Manage client expectations and execute resource management solutions.
• Develop and implement training and talent management strategies.
• Implement and monitor KPIs and metrics to meet client expectations.
• Partner with Commercial teams to meet client needs and drive growth.
• Identify areas for improvement and drive departmental initiatives.

What You’ll Bring:

• Ability to influence decisions without hierarchical authority.
• Courageous decision-making using professional experience and business context.
• Experience working with diverse cultural and technical backgrounds.
• Promote agility, growth, and accountability.
• Coaching skills for senior-level staff.
• Strong operational and business leadership skills.
• Innovative mindset with progressive experience.
• Bachelor's Degree in Life Sciences, Business, IT, or relevant experience.
• Deep knowledge of project management principles.
• Exceptional leadership and communication skills.
• Ability to lead and get results through others.

Desirable:

• Strong work ethic with high initiative.
• Experience in organizational thinking and influence.
• Flexible work schedule for a global workforce.
• Strong presentation and negotiating skills.
• Excellent interpersonal and communication skills.