Jobs at Maziv

Service Delivery Management

• Successful service delivery – manage service delivery lifecycle including OLA achievements (Accelerated delivery milestones) from Permissions to Provisioning.
• Oversee and provide guidance on link delivery process from start to finish (RFQ to Provisioning).
• Providing solutions for customer escalated issues and ensuring that escalations are dealt with swiftly.
• Managing data integrity of link orders in QuickBase.
• Remove all obstacles, such as link issues, to ensure successful delivery of link orders to ensure financial sustainability .
• Use initiative to solve issues, find solutions and ensure timeous feedback and delivery of link orders.

Reporting on portfolio

• Monitor overall performance of service delivery and timelines.
• Analyse service reports to address any possible delays before it occurs.
• Distribute service reports weekly to key internal and customer stakeholders and raise any potential risks .

Portfolio Management

• Build and maintain a personal relationship with key staff.
• Look out for customer’s and DFA’s long-term interests.
• Clean up open orderbook to ensure link orders are current – highlight issues to 2nd level report.
• Monitor Open Orderbook (Executables & Non-Executables) ensuring internal problem areas are addressed and resolved.

Requirements

• QuickBase (workflow systems)
• MS Office suite including Power BI and intermediate Excel skills.
• Diploma in either project management or engineering or Prince 2 certification.
• At least 5 years project management/ service delivery management of which 3 years in the telecommunication industry.
• Proven track record of delivering projects within defined timelines under high pressure.
• Project & programme management: able to manage complex projects including concurrent projects and big customer specific programmes.
• Decisive: must be able to use initiative to make quick decisions to resolve issues and overcome obstacles delaying delivery.
• Must be able to partner with other DFA departments and contractors to achieve targets.
• Customer management: tactful, resolute, and committed to providing excellent customer service.

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Description

• Managing and ensuring that all invoices are processed accurately and timeously on the financial system. Manage petty cash, credit cards, stock and processing costing for all regional contractors. Creditors Management, ensuring payments are made accurately and done on time. Track and control regional expenses. Complete all reconciliations.

Quotations

• Ensure that required quotations are received from Suppliers, check pricing and obtain the necessary approvals

Purchase Orders 

• Process and generate a purchase requisition. 
• Match purchase order to quote and ensure that all the information is correct, print and distribute purchase orders to the suppliers as required (If not done automatically by the system)
• Follow up on all purchase order status.
• Keep record of purchase requisitions and order.

Verification

• Check that the delivery note / invoice is signed and verify against the quotation and purchase order.

Invoicing 

• Receive signed invoices delivery notes.
• Receipts and Invoices onto Oracle
• Ship relevant invoice packs to Creditors Clerk/controllers at head Office.
• Follow up with supplier payments and communicate where necessary.

Reporting

• Capture stock on the system using stock notes submitted
• Update Payment List/Schedule
• Compile general reports and resolve queries
• Communicate with all the relevant stakeholders to ensure the process follows smoothly.

Petty Cash and Credit Card Expenses

• Manage daily expenses according to office requirements
• Compile monthly reconciliation of expenditure and obtain required signatures for approval.
• Get all source documents from the relevant people for credit card purchases.

Creditors management

• Follow-up and resolve invoice queries externally and internally
• high volume of invoices
• Review and action rejected invoices, check supplier statements for overdue/missing invoices.
• Communicate with supplier for outstanding invoices and monthly statements.
• Oversee and manage the Cape Town Branch.

Requirements

• Grade 12
• Valid driver's license
• 2-year office administration
• Computer literacy essential-Microsoft Windows
• Financial Acumen

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Description

• Coordinate the activities on the network to ensure quality, performance of internal and external teams to ensure longevity, quality and performance of the network.
• To oversee and manage all manage all activities in a geographical area of the network to ensure, the network is provisioned and maintained to the highest qualiyty.
• To ensure Circuit Provisioning and Network Acceptance is thorough and accurate and a high-quality network is delivered. (Over Inspection of network standards vs spec) & > 0.5% fails.
• Ensure that the Network is provisioned for all orders and potential orders. 
• Coordinate preventative maintenance inspection routines, ensuring that the network is proactively inspected.
• Conduct planned Network maintenance to ensure the network is maintained to the highest standard.
• Coordinate the reactive (break fix) maintenance system to ensure that any unplanned issues are resolved as efficiently and effectively as possible. (1,25% of Active subs & NPS 50).
• Practice Effective People management principles.
• Maintain and improve the conditions of elements within the ANO's control not limited to POPS, STREET CABINETS etc
• Ensure efficiency in financial management.
• Document and maintain as-builts according to field activities .
• Conduct planned network maintenance and scheduled changes to ensure network is maintained to the highest standard.
• To actively manage network incidents throughout the business process

Requirements

• Matric
• Preferably a technical Tertiary Education.
• 4 years in a team leadership position.
• Preferably experience in a supervisory position.

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Description

• Coordinate the activities on the network to ensure quality, performance of internal and external teams to ensure longevity, quality and performance of the network.
• To oversee and manage all manage all activities in a geographical area of the network to ensure, the network is provisioned and maintained to the highest qualiyty.
• To ensure Circuit Provisioning and Network Acceptance is thorough and accurate and a high-quality network is delivered. (Over Inspection of network standards vs spec) & > 0.5% fails.
• Ensure that the Network is provisioned for all orders and potential orders. 
• Coordinate preventative maintenance inspection routines, ensuring that the network is proactively inspected.
• Conduct planned Network maintenance to ensure the network is maintained to the highest standard.
• Coordinate the reactive (break fix) maintenance system to ensure that any unplanned issues are resolved as efficiently and effectively as possible. (1,25% of Active subs & NPS 50).
• Practice Effective People management principles.
• Maintain and improve the conditions of elements within the ANO's control not limited to POPS, STREET CABINETS etc
• Ensure efficiency in financial management.
• Document and maintain as-builts according to field activities .
• Conduct planned network maintenance and scheduled changes to ensure network is maintained to the highest standard.
• To actively manage network incidents throughout the business process

Requirements

• Matric
• Preferably a technical Tertiary Education.
• 4 years in a team leadership position.
• Preferably experience in a supervisory position.

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Description

• Coordinate the activities on the network to ensure quality, performance of internal and external teams to ensure longevity, quality and performance of the network.
• To oversee and manage all manage all activities in a geographical area of the network to ensure, the network is provisioned and maintained to the highest qualiyty.
• To ensure Circuit Provisioning and Network Acceptance is thorough and accurate and a high-quality network is delivered. (Over Inspection of network standards vs spec) & > 0.5% fails.
• Ensure that the Network is provisioned for all orders and potential orders. 
• Coordinate preventative maintenance inspection routines, ensuring that the network is proactively inspected.
• Conduct planned Network maintenance to ensure the network is maintained to the highest standard.
• Coordinate the reactive (break fix) maintenance system to ensure that any unplanned issues are resolved as efficiently and effectively as possible. (1,25% of Active subs & NPS 50).
• Practice Effective People management principles.
• Maintain and improve the conditions of elements within the ANO's control not limited to POPS, STREET CABINETS etc
• Ensure efficiency in financial management.
• Document and maintain as-builts according to field activities .
• Conduct planned network maintenance and scheduled changes to ensure network is maintained to the highest standard.
• To actively manage network incidents throughout the business process

Requirements

• Matric
• Preferably a technical Tertiary Education.
• 4 years in a team leadership position.
• Preferably experience in a supervisory position.

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Description

• To provide effective administrative and operational support to the Sales and Sales Operations teams within the telecommunications environment. The Sales Administrator is responsible for accurately processing customer requests, managing sales-related cases and orders, maintaining system information, and coordinating with internal departments to ensure requests are completed within agreed service levels. The role requires a high level of accuracy, attention to detail and adherence to established processes, policies and procedures to support an efficient customer and sales experience.

Quotations and Mean Time to Quote (MTTQ)

• Prepare accurate quotations and feasibility requests from complete customer requirements.
• Generate and send quotations during the same customer interaction where feasible and follow up on all pending quotations within 48 hours.
• Monitor quotations outside agreed quote service levels, investigate causes and support corrective action and data-quality improvements.
• Minimise revisions and rework by validating customer, commercial and technical inputs before submission.

Customer Request and Order Administration

• Continuously monitor assigned email, CRM and case management queues and acknowledge incoming cases.
• Process new quotes within the applicable target timeline and prioritise upgrades, downgrades, relocations and change requests for same-business-day handling where the process allows.
• Capture and confirm new orders accurately and promptly; process amendments and change without avoidable delay.
• Allocate circuit numbers and associate the correct technical references, including ENNI, GNNI and Tachyon information where relevant.

Case Management and issue Prevention

• Own assigned internal cases from service delivery, planning and activation teams and external cases received from customers.
• Maintain accurate case notes, next actions and dates; update the issue tracker at least weekly.
• Drive assigned legacy cases to closure and escalate blockers using defined channels.
• Identify recurring issues, document root causes and recommend practical preventive or process-improvement actions.

Customer Experience and Communication

• Provide professional, customer-centric service and clear guidance on next steps.
• Manage time effectively and remain available for case management during designated working hours.
• Prioritise urgent matters without compromising accuracy and quality.
• Collaborate across teams, share knowledge and take ownership of actions and outcomes.

Requirements

• Grade 12
• 2-3 years of experience in sales administration, order administration, customer care or a comparable opeational support environment; telecommunications expertise is advantageous.
• A post-school qualification in business administration, sales, customer or a related firld is advantageous.
• Working knowledge of CRM/case-management systems such as Salesforce and component use of Microsoft 256 applications, especially Outlook and Excel.

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 KEY RESPONSIBILITIES

• Have experience in FTTB Networks.
• Demonstrate a high level of experience in Fibre fault finding and preventative maintenance on existing infrastructure.
• Have the excellent skill to repair Fibre Cable and Splice Enclosures to the highest standards
• Have strong ability to route fibre in Splice Enclosures and Slack Bins without any damage.
• Have a high level of experience of Splice Diagrams and have the ability to read and splice accordingly.
• Have expert knowledge of fibre tools and the correct usage of these tools.
• Have expert experience in Fusion splicing methodology, Splice Machine care and the usage of Fusion Splicing Machines.
• Have experience in Fibre testing procedure and be able to use Power Meter, Light Source and OTDR(IOLM)(Bi-directional) testing and be able to analyze results on site.
• Have the ability to do extensive fault-finding on existing Fibre Networks.
• Have networking experience.
• Have experience in Labelling of Fibre as per Plans as well as different Labelling Conventions.
• Have the ability to identify problems on new networks and report immediately.
• Assist with Core Network splicing

Requirements

KEY COMPETENCIES

• Problem solving skill
• Interpersonal skills
• Decision making skills
• Time management skills
• Team Management skills
• People management skills
• Communication skills
• Assertiveness
• Ability to work in high pace rapidly changing environment
• Ability to handle pressure
• Multi-tasking
• Excellent coordination skills

QUALIFICATION & EXPERIENCE

• Grade 12 or equivalent qualification
• Driver’s license (Valid for minimum 2 Years)
• At least 3 years in Fibre, call centre or customer relation environment
• MS Office, Excel skills, Word, Email and internet

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Description

• To provide technical support and hands on expertise with the maintenance, preventative maintenance and network acceptance teams and remain client focused.
• To design and implement FTTH best practise standards within the various teams to maintain world class operating standards. To drive the various key performance indicators, managing root cause analysis in implementing required operational changes.
• Manage a team of Area Network Owner supporting all FTTH maintenance activities.
• Maintain a leadership position within the team; Proactively anticipate, problem solve, plan and execute maintenance schedules and future proof the passive network.
• Keep abreast of new technologies and ensure the knowledge management of the latest trends in the FTTH space; Manage maintenance risks proactively and implement plans to mitigate risks.
• Ensure synergy and co-operation between the various teams.
• Manage maintenance risks proactively and implement plans to mitigate risks; Motivate, equip, train and manage team success as well as develop and implement service standards, test protocols and preventative maintenance strategies.
• Develop a fibre, FTTH knowledge base to use as training guides and manuals for the teams.
• Compile standard operating procedures and measure compliance to ensure a world class passive network; Manage and administer the work completed by contractors on the network.

Requirements

• Grade 12 / Matric / NQF level 4 & Diploma / NQF level 6
• Up to 6 years' experience
• System Knowledge: Quick Base, Outlook, MS Office Suite
• IT Customer Relations - Supervising / Overseeing
• Operations - Supervising / Overseeing