Customer Due Diligence Remediation (6 Months FTC) at Sanlam Group

The overall purpose of the role

• The role provides dedicated support to accelerate Customer Due Diligence (CDD) screening and remediation for existing business. The successful candidates will assist with customer information follow-ups, screening updates, data validation, reprocessing and tracking of outstanding CDD requirements. 
• The role is time-bound and focused on improving throughput, reducing the Customer Due Diligence backlog and supporting regulatory compliance delivery by end-2026.

Key responsabilites

• Conduct Customer Due Diligence screening and remediation activities in line with agreed processes and compliance requirements.
• Follow up on outstanding customer information and update progress accurately.
• Validate customer and business information received for completeness and quality.
• Reprocess cases where updated Customer Due Diligence requirements apply.
• Capture and maintain Customer Due Diligence information, screening outcomes and required supporting records.
• Update trackers, control registers and status reports for outstanding and completed cases.
• Escalate exceptions, missing information and process issues to the relevant team members.
• Support Risk and Compliance deliverables by meeting agreed turnaround times and quality standards.

Qualification

• Matric / Grade 12 or equivalent qualification.
• Learner, internship or entry-level administration experience will be considered.
• Exposure to financial services, customer administration, risk, compliance or employee benefits will be advantageous.
• Ability to work in a fixed-term, high-volume remediation environment.

Knowledge and Skills

• Organisational design, change and transformation expertise.
• Extensive knowledge of Talent Management, performance and leadership development practices.
• Strong analytical capability, including survey insights, people analytics and reporting.
• Advanced capability of HR systems and HC processes, information management and project tools.
• High organisational savvy, collaboration, conflict management and stakeholder engagement capability.

Personal qualities

• Flexible and Adaptable - Rebounding from setbacks and adversity when facing difficult situations.
• Courage - Stepping up to address difficult issues, saying what needs to be said.
• Manages Complexity - Demonstrated ability and proven record to make complex decisions.
• Ensures Accountability - Holding self and others accountable to meet commitments.
• Plans and Aligns - Planning and prioritising work to meet commitments aligned to organisational goals

Core Competencies

• Cultivates Innovation by creating new and better ways for the organisation to be successful.
• Client Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives Results - Consistently achieving results and meets deadlines, even under tough circumstances.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Resilience - Rebounding from setbacks and adversity when facing difficult situations.