Customer Engagement Leader at The Unlimited

Act as a key leader within multifunctional teams, linking consumer and market needs with product development and go to market strategies

Key Responsibilities:

• Lead the development, management, execution and reporting of research plans and within established budget guidelines Copy for marketing elements
• Establish appropriate processes & methodologies for consumer research projects including research partner collaboration as required.
• Identify potential unmet consumer needs that form the basis for new product/feature offerings.
• Exploring Consumers’ Attitudes and Behaviors towards our products
• Translate feedback, including latent needs and dissatisfaction, into innovation recommendations
• Challenge, innovate, lead and drive enterprise-level projects from start to close
• Lead a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical Service and Engagement behaviours

Knowledge, Experience & Skills:

• 3-7 years of research experience in qualitative and quantitative consumer research
• Minimum of a Bachelor’s Degree with a focus on Marketing, Behavioral Sciences, Life Sciences, Statistics, Economics or other applicable disciplines.
• Customer centric
• Translate complex data sets into easily digested and understood formats to identify and understand customer needs and uses data for new product ideas and benefits
• Solid Presentation and Influencing Skills
• Passion for Customer Buyer Behaviour
• Clear understanding of the role or Neuro Linguistic Programming (asking questions)
• Very import to know how to write selling copy, i.e. how to sell product

Personal Characteristics:

• Creative
• Passion for Innovation, Creativity and Business
• Forward thinking
• Commercially focused
• Leadership style inspirational with a balance of strategic skills and strong ‘people’ orientation
• Well rounded, resilient and self-aware individual who is open to change and personal development
• Entrepreneurial, free thinker who will challenge the status quo and push boundaries
• Must have the capacity to grow their strategic ability
• Confident – someone who is able to hold their own with shareholders and be resilient in a demanding environment
• Hands-on approach
• Self-motivated
• Self-aware