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  • Posted: Sep 17, 2019
    Deadline: Not specified
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    We didn’t decide to be different. It just happened that way. Our values drive everything we do. From Passion, to Play, Love, Real, Ownership, Discipline and Restless, they are the foundation we stand on. Putting purpose before profit, our goal is to shift the lives of our people, our communities, our customers, our strategic business partners and our ...
    Read more about this company

     

    Customer Engagement Leader

    Act as a key leader within multifunctional teams, linking consumer and market needs with product development and go to market strategies

    Key Responsibilities:

    • Lead the development, management, execution and reporting of research plans and within established budget guidelines Copy for marketing elements
    • Establish appropriate processes & methodologies for consumer research projects including research partner collaboration as required.
    • Identify potential unmet consumer needs that form the basis for new product/feature offerings.
    • Exploring Consumers’ Attitudes and Behaviors towards our products
    • Translate feedback, including latent needs and dissatisfaction, into innovation recommendations
    • Challenge, innovate, lead and drive enterprise-level projects from start to close
    • Lead a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical Service and Engagement behaviours

    Knowledge, Experience & Skills:

    • 3-7 years of research experience in qualitative and quantitative consumer research
    • Minimum of a Bachelor’s Degree with a focus on Marketing, Behavioral Sciences, Life Sciences, Statistics, Economics or other applicable disciplines.
    • Customer centric
    • Translate complex data sets into easily digested and understood formats to identify and understand customer needs and uses data for new product ideas and benefits
    • Solid Presentation and Influencing Skills
    • Passion for Customer Buyer Behaviour
    • Clear understanding of the role or Neuro Linguistic Programming (asking questions)
    • Very import to know how to write selling copy, i.e. how to sell product

    Personal Characteristics:

    • Creative
    • Passion for Innovation, Creativity and Business
    • Forward thinking
    • Commercially focused
    • Leadership style inspirational with a balance of strategic skills and strong ‘people’ orientation
    • Well rounded, resilient and self-aware individual who is open to change and personal development
    • Entrepreneurial, free thinker who will challenge the status quo and push boundaries
    • Must have the capacity to grow their strategic ability
    • Confident – someone who is able to hold their own with shareholders and be resilient in a demanding environment
    • Hands-on approach
    • Self-motivated
    • Self-aware

     

    Method of Application

    Interested and qualified? Go to The Unlimited on www.linkedin.com to apply

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