Customer Executive at Profile Personnel

Job Description

• An exciting opportunity is available for a detail-oriented and proactive Customer Executive to join a dynamic Commercial Team. This role is responsible for managing customer processes, export documentation, and shipment coordination for the Far East region, ensuring seamless service delivery and high levels of customer satisfaction.

Key Responsibilities:

• Maintain and manage customer master data, external portals, and purchase order processes
• Coordinate customer requirements, including label requests and alignment with internal stakeholders
• Review, approve, and manage export documentation, including releases and amendments
• Proactively manage late, pending, and at-risk documentation, including follow-ups with freight forwarders and third parties
• Track and monitor shipments, including ETAs, gate-out dates, and container-level updates
• Provide support with insurance claims and shipment-related queries
• Prepare proforma invoices, track payments, and manage reconciliations, credit notes, and debit notes
• Oversee shipment closures, estimates, and financial summaries
• Maintain and update control sheets, trackers, and internal reporting tools
• Compile and distribute customer reports, including weekly statistics, quality reports, and ad hoc analysis
• Ensure data accuracy through ongoing tracking, reconciliations, and discrepancy resolution
• Manage communication with customers, forwarding agents, and internal teams
• Coordinate across commercial, logistics, finance, and quality teams to ensure efficient execution
• Deliver excellent customer service through responsive communication and proactive issue resolution
• Support customer and market development initiatives, focusing on key client relationships

Minimum Requirements & Skills:

• Previous experience in the fresh produce export industry is advantageous
• Intermediate proficiency in Microsoft Excel is essential
• Strong command of business English, with excellent written and verbal communication skills
• Ability to multitask and work effectively across different time zones and international stakeholders
• Strong problem-solving ability and attention to detail
• Able to work independently as well as collaboratively within a team

Key Competencies:

• Strong organisational and administrative skills
• High level of accuracy and attention to detail
• Ability to work under pressure and meet deadlines
• Customer-focused mindset with a proactive approach