Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We provide ocean transportation in all parts of the world. We serve our customers through 306 offices in 114 countries. We employ 7,600 seafarers and 21,600 land-based employees and operate 639 container vessels.
We market our services t...
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Manage customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
effective handling of escalated situations and complaints across several communication channels
Work with our extended Customer Experience team (based in India) and ensure the smooth execution of the end-to-end shipment lifecycle and high-quality service levels for our customer.
Deliver proactive customer service - track shipments and notify customers of relevant deviations from the schedule, including potential solutions or alternatives
Constantly seek ways to improve our service and customer experience
Act as a primary contact for customers, you will actively build strong relationships and gain an understanding of their business, service needs and drivers
Use your relationship building skills and fantastic customer service to increase revenue, by growing our customers’ business and promoting added value services
WHO WE ARE LOOKING FOR:
Strong customer service background, with proven success in a similar role. Shipping experience is not essential.
Ability to use rigorous logic and methods to solve difficult problems with effective solutions
A flair for learning quickly when facing new problems, enjoys the challenge of unfamiliar tasks and is comfortable with managing multiple systems
Motivation for achieving results, and accustomed to high performance KPIs
Strong commercial awareness
Excellent communicator (on the phone, face to face, and written) who relates well to all kinds of people
Ability to build rapport and use diplomacy and tact to defuse high tension situations comfortably
Not rigid in approach; comfortable in a changing environment, flexible and open to new ways of working
High sense of responsibility; committed to continual personal development
Someone who genuinely cares about people, is concerned about their customers and is empathetic to the problems of others
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