Customer Experience Analyst - Lesaka ( Fintech) at Lesaka Technologies

Role Purpose

• At Lesaka, we are building a data‑driven, insight‑led organisation that delivers exceptional and measurable customer experiences across the entire merchant lifecycle. Understanding, measuring, and continuously improving the merchant journey is central to sustainable growth and operational excellence.
• The Customer Experience (CX) Analyst is responsible for defining, building, and leading Lesaka’s customer experience measurement capability. This role turns complex data into actionable insights that influence decision‑making, drive operational improvements, and enhance merchant experience outcomes at scale.
• This role is ideal for a highly analytical, commercially aware individual who excels at translating insight into impact across cross‑functional teams.

Experience & Qualifications

Minimum Experience

• 5+ years’ experience in CX, analytics, or insight‑led roles
• Proven experience designing CX measurement frameworks and delivering actionable insights

Preferred Experience

• Experience in fintech, payments, or merchant operations
• Experience working in cross‑functional advisory or consulting roles

Qualifications

• Degree in Business, Analytics, or a related field
• CX or analytics certifications advantageous (e.g. CCXP, CBAP, Payments / Compliance)

Closing Date 17 April 2026