Customer Experience Partner - Rare Disease - Western Cape at Sanofi

About the job

• Holds end-to-end accountability for the performance of assigned Portfolio and territory. Ensures the and implementation of a long-term sales strategy which focuses on maximizing market share, sales target achievement and maintain profitability objectives, in addition to provide best in class HCPs and patient's journey.

Key Accountabilities:
KEY ACCOUNTABILITIES

• Sales KPI Achievement
• Effectively implement sales strategy and tactics in accordance with company policies, to achieve set targets
• Develop further patient potential throughout territory through creating disease awareness, product knowledge and product differentiation
• Initiate appropriate plan of action (POA) to ensure performance is in line with sales objectives and SKFPIs

Territory Business Planning

• Conduct analysis of market/ competitors to identify territory business opportunities and threats
• Develop Territory Business Plan and allocate resources (e.g., call activities, budget), for optimal sales impact
• Monitor territory business plan to ensure resources are directed to customer of greatest potential
• Participate in promotional activity programmes to increase disease and product awareness in the market

Customer Focus and Service

• Update territory customer segmentation classification and database continuously
• Explore and expand new customer base in line with Rare Disease portfolio objectives in both the private and public sectors
•  Build trust and credibility with customers by demonstrating professionalism
•  Develop and build advocacy for Sanofi Genzyme in the Rare Disease community
• Build effective, long-term relationships with key stakeholders and opinion leaders
• Peer to peer engagement with customers by delivering key promotional messages within approved promotional material
• Arrange CPD/CME meetings for scientific exchange with the target audience
• Participate in regional and national congresses to support and advance portfolio objectives
• Work with Medical to identify and develop HRT centres for portfolio products, where required.

Reporting/ Administration & Collaboration

• Submit weekly call planner using company tools and report completed calls according to company SOP.
• Submit monthly reports on in field activities as well as plans for upcoming month.
• Ensure punctual delivery of reports
• Set up and maintain accurate customer and administrative records
• Work closely with cross functional team to supplement in-field activities and ensure that latest data is shared with clinicians in a timely and compliant manner

Identify and report Pharmacovigilance (PV) data and Product Technical Complaints (PTC) in accordance with company procedures, timelines, applicable training, and regulatory requirements.
About you
Education: 

• University degree – science degree would be an advantage

EXPERIENCE

• >5yrs as a Sales Representative within the Pharmaceutical environment. Min. 5 yrs. in specialty care
• Experience in the pharma industry in a commercial or medical role (biotechnology or highly specialized pharmaceutical products is preferred)
• Proven relations with target customers: as listed above
• Proven customer relations within specified territory with specified medical specialists
• Able to work without direct supervision
• Proven sales and customer success record
• Excellent communication skills: clear and concise medico-marketing messaging incl. ability to communicate highly technical information to medical specialists
• Demonstrate good written, verbal and presentation skills
• Strong entrepreneurial sense and spirit
• Strong analytical ability
• Well-developed planning, coordinating and prioritising skills
• High learnability (incl. complex theory/science),
• Ability to work closely in collaboration with cross functional business areas.
• Goal and results orientated
• Negotiation skills
• Systematic thinking and acting in a consistent way
• Innovative thinking, problem solving and decision making
• Valid driver’s license
• Be willing to travel as per territory requirements
• Project management
• Strategic thinking

KNOWLEDGE AND SKILLS

• Must be able to communicate highly technical information to medical specialists

Must use effective selling skills to achieve sales objectives including utilising the Go To Market (GTM) model which includes:

• face to face calls,
• virtual or remote detailing,
• telephone calls
• one-way communications i.e., approved Rep Triggered Emails (RTEs) and WhatsApp/SMS messages
• Effectively communicate medico-marketing message to customers
• Strong entrepreneurial sense and spirit
• Well-developed planning, coordinating and prioritizing skills
• Set and achieve challenging objectives
• Able to work without direct supervision
• Set up and maintain accurate customer and administrative records
• Analyze data and draw relevant conclusions
• Apply creative thinking skills to problem solving
• Goal and results orientated
• Demonstrated persistence and perseverance essential.
• Demonstrate superb written, verbal and presentation skills.
• Be willing and able to travel 40% in a given sales cycle.
• Must use effective selling skills to achieve sales objectives

BEHAVIOURAL DIMENSIONS REQUIRED

• Shows integrity, tenacity, resilience and adaptability in complex situations and an often-changing environment; is able to handle pressure and commit to and respect deadlines
• Ability to implement and live the Sanofi values
• Work respectfully and collaboratively with all members of the RD team
• Embrace the One Sanofi vision
• Highly focused and strong drive to succeed, and to set, ambitious objectives
• Cross functional approach and behaviour in all key activities to ensure effective networking across the organization - this includes networking with other colleagues, medical, marketing, and regulatory

Closing on  Mar. 28, 2026