Customer Framework Compliance Associate at Mimecast

Customer Framework Compliance Associate, GCO

• The Mimecast Governance and Certification Office (GCO) is looking for a Customer Framework Compliance Associate to aid in the trust and assurance conversation during the sales process. This is a 12-month role based in RSA.
• In this role you will be helping to support Mimecast’s sales team by responding to requests and questionnaires of all sizes, with a primary focus on large, enterprise customers.
• The successful candidate will have experience working at a software company and responding to Tenders, RFPs, RFIs, and security questionnaires.
• The Customer Framework Compliance Associate will work with Sales in the review of Restricted Party Screening (RPS) alerts.
• The individual will consult with subject matter experts and the GCO team to compile responses to customer enquiries and support employees at all levels.
• The Customer Framework Compliance area is a fast paced and highly demanding environment.
• Candidates must be proactive and capable of multi-tasking under pressure with limited oversight from management. The ability to be resourceful and learn on the job is essential.

What You’ll Do:

• Work as a first point of contact with Go-to-Market, Legal and GCO itself to provide accurate updates to all requests.
• Respond to customer RFIs, RFPs and security questionnaires within the specified SLAs.
• Coordinate recurring quality control checks and updates on RFP/RFI response library and other repositories often used in response development.
• Manage timescales, expectations, and interpersonal relationships.
• Work effectively with internal subject matter experts to develop consistent, compelling responses to satisfy proposal requirements.
• Review Restricted Party Screening alerts and escalate as necessary.
• Support the delivery of GCO objectives.
• Review, register and allocate requests from the GTM team.
• Engaging in various projects to enhance professional development.

What You’ll Bring:

• A degree or equivalent experience is required.
• 1-2 years experience in Tender/RFP/RFI/ security questionnaire management in a technology environment or for a software company.
• High level of knowledge of general IT, Networking, and Information Security.
• Robust knowledge of industry certifications and regulations (SOC 2, ISO, GDPR, etc.)
• Demonstrates outstanding written and verbal communication skills, effectively engaging with employees at all levels across the global organization.
• Exceptional attention to detail and analytical skills.
• Skilled in prioritizing workloads and working independently, while also excelling in a collaborative team environment.
• Capable of multitasking and working under pressure to meet deadlines.
• Basic knowledge of Microsoft Office and, optionally, Salesforce.
• Flexibility to shift working hours on occasion to support North America Sales Team as needed. (Estimate 20% of workdays will start and end 2-3 hours later than normal 9-6 workday).
• Due to the remote nature of these hours, a consistently stable internet connection is required.