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    • Customer Insights Coordinator at Clicks Group

    Posted: Jul 11, 2024
    Expires: Not specified
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  • To find and apply for jobs at the Clicks Group, visit their official career portal. You can browse current retail, pharmacy, and corporate openings, register your CV online, and track your application status directly through the Clicks Career Site.

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    Customer Insights Coordinator

    Job Objectives:

    • To manage marketing data requirements according to specified criteria
    • To support business data requirements for auditing, forensics and financial reporting
    • To ensure that CRM systems development, corrections and enhancements adhere to quality requirements
    • To support the call centre and CRM IT department by investigating and making recommendations (systems enhancements and actions) on customer issues
    • To advise marketing and CRM IT on better processes and data enhancement to maximise customer data integrity
    • To review cashback statement data integrity (systems, offers and cash pay-outs) and assist with managing the final processing stage of data extraction and validating post statement statistical reports
    • To do various ad hoc analysis as required by the business

    Minimum requirements
    Education:

    • Mathematics and statistics qualification

    Experience:

    • Customer Service
    • Understanding of Loyalty systems
    • Background in Marketing
    • Exposure and understanding of the loyalty system

    Knowledge:

    • Working knowledge of Excel

    Check how your CV matches this job

    Method of Application

    Interested and qualified? Go to Clicks Group on careers.clicksgroup.co.za to apply

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