Customer Manager at Epiroc

Mission of the Role:

• Join us as a Customer Manager. You will play a vital role in maintaining and increasing market share and profitability, support the company’s policies and procedures, receivables, stock holding, sales targets, territory management and customer support. 

Your Mission:

• Maintain and grow market share and profitability for Rock Drilling Tools
• Acquire new customers and develop existing client relationships
• Ensure continuous customer support, follow-ups, and after-sales service
• Support and comply with company policies and procedures
• Assist with collection of outstanding sales payments
• Forecast sales and ensure correct stock ordering and replenishment
• Manage orders, deliveries, back orders, and related documentation
• Reconcile warehouse stock and invoicing figures on a regular basis
• Monitor and report drilling efficiency statistics and market developments
• Set and present monthly and annual sales targets
• Apply correct pricing structures and prepare quotations for approval
• Conduct product presentations and liaise on new products or design changes
• Handle customer queries, claims, and product performance issues

Your Profile:

• Minimum of 5 years exposure to the sales and business development environments of the drilling / mining industry
• U/G mining drilling experience. (supervisory level, i.e. shift supervisor / Drill Master or blasting ticket)
• Tertiary qualifications in engineering and / or commerce or business administration will be highly regarded
• Extensive rock tools knowledge.
• Must have Blasting Ticket and shaft sinking experience.