Customer Projects Specialist at Thales

Responsibilities :

• Take total ownership on customers’ orders from the Purchase Order receipt to the delivery and invoicing
• Co-ordinate the order treatment with appropriate Sales, Technical Consultants, Supply Chain, Engineering, Manufacturing, Logistics & Finance departments
• Is responsible for Customer Satisfaction and Service Excellence in terms of order treatment & follow-up
• In the Telecom CS team, act as the main interface for customer and sales / TC during order treatment process
• Validate customers’ orders according to the procedure “Gemalto Customer Purchase Order Review” ref. WG. SCH. #.0005
• Translate the customers’ orders in Gemalto order entry system to allow treatment from order manager
• Plan the sales orders with manufacturing complying with the customer’s requirements
• Acknowledge the orders to the customers within 48 hours
• Coordinate the customers’ executables until availability for production (artwork, CI). Validate with customer and studio artworks using PDM tool
• Coordinate with technical support technical information to execute an order
• Relay information to/from customers versus order manager
• Follow up the sales orders until the shipment and invoicing in a proactive mode
• Is in charge of the customer’s complaints registration and follow up
• Contribute to the short term billing forecast exercise in volume and its achievements
• Ensure orders are entered into backlog in an accurate and timely manner
• Is responsible for updating the ERP of any change linked to the order to ensure backlog report accuracy
• Report to customer the agreed reports
• Attend customer meetings, assist customer when visiting Gemalto facilities

Educational Requirements:

• Matric / Grade 12
• Relevant tertiary qualification will be advantageous
• First experience in a similar position

Skills Requirements:

Ability

• Fluent in English
• Customer oriented
• Good organisational skills
• Rigour
• Good in figures data
• Self-initiative, team player
• Good at interpersonal and intercultural communication.

Knowledge

• Sales administration and logistics (Payment Terms, Customs Rules)
• Letters of Credit
• System Tools: IT Literate (Microsoft Pack Office)
• Tools knowledge (ERP, PDM, I-care, ContraTech)