Customer Relations Officer at CFAO

Key Performance Areas:

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance areas satisfactorily. This list of key performance areas a summary of critical outcomes and is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

• Ability to grow and maintain multi-level relationships with existing and new customers across all industry sectors.
• Establish strong relationships with the allocated customer base to ensure that all their expectations are met.
• Have monthly Fleet engagements with customer and present data that will assist them in fleet decision – making and improve their overall operational efficiencies.
• Ability to assist customers by training and supporting customers on the effective utilization of ISITE, FMX, Rapid Response, Lithium Ion with the objective to improve fleet efficiencies for customers.  
• Effectively reporting of customer fleet query concerns, to the relevant department managers with the objective to ensure that customer query is effectively addressed and closed-out.
• Fleet evaluations, to effectively support the Sales and Aftermarket teams with fleet evaluations for replacement programs.
• Effective sales handover process with the customer ensuring that brand loyalty is entrenched in the mind of the customer.
• Report on all new sales leads to assist in sales conversion and grow market share.
• Support Sales and Aftermarket Teams with marketing campaigns for customers.
• Foster collaboration with all operational departments to ensure effective customer solutions are put in place to improve overall customer experience and satisfaction levels.
• At all times, deliver on Customer expectations and strive towards Customer Service Excellence.
• Align and work closely with the Customer Support Administrator for effective and efficient customer results.