Vacancies at CFAO

Essential duties and responsibilities:

• Assist in the physical verification of stock and ensure adherence to FIFO (First In, First Out) control procedures.
• Confirm transfer orders in SAP to ensure accurate clearing of bins and alignment with SAP delivery notes.
• Validate sales orders, purchase orders (POs), Bill of Entry (BOE), and packing requirements with Sales and Customers to ensure all specifications are met.
• Organize and maintain a filing system for all daily delivery notes, ensuring they are accurately filed against the respective customer bins.
• Process product returns within 48 hours in SAP and communicate any issues or updates to the Team Leader and GAP (Goods Allocation Process).
• Be available to work overtime as needed to meet customer demands and contribute to continuous customer satisfaction.
• Ensure that bins 923 and 200 are cleared at the end of each shift to maintain efficient operations.
• Execute transaction VL060 to generate a daily list of outbound delivery documents, ensuring all special delivery instructions and addresses are followed.
• Help prepare for stock takes and actively participate in regular stock counts to ensure inventory accuracy.
• Oversee and ensure that daily housekeeping is performed according to 5S principles by all team members to maintain a clean and organized work environment. 

Profile Request:

Experiential and Educational requirements:

• Minimum of Matric / Grade 12
• Higher Certificate in Supply Chain, Logistics, Warehouse Operations
• Relevant diploma (in Logistics / Supply Chain / Operations
• Basic Computer Skills, MS Office, and SAP 
• 2-3 years related experience.  
• Forklift/Reach Truck Operator License (Advantageous)

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Key Performance Areas:

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance areas satisfactorily. This list of key performance areas a summary of critical outcomes and is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

• Ability to grow and maintain multi-level relationships with existing and new customers across all industry sectors.
• Establish strong relationships with the allocated customer base to ensure that all their expectations are met.
• Have monthly Fleet engagements with customer and present data that will assist them in fleet decision – making and improve their overall operational efficiencies.
• Ability to assist customers by training and supporting customers on the effective utilization of ISITE, FMX, Rapid Response, Lithium Ion with the objective to improve fleet efficiencies for customers.  
• Effectively reporting of customer fleet query concerns, to the relevant department managers with the objective to ensure that customer query is effectively addressed and closed-out.
• Fleet evaluations, to effectively support the Sales and Aftermarket teams with fleet evaluations for replacement programs.
• Effective sales handover process with the customer ensuring that brand loyalty is entrenched in the mind of the customer.
• Report on all new sales leads to assist in sales conversion and grow market share.
• Support Sales and Aftermarket Teams with marketing campaigns for customers.
• Foster collaboration with all operational departments to ensure effective customer solutions are put in place to improve overall customer experience and satisfaction levels.
• At all times, deliver on Customer expectations and strive towards Customer Service Excellence.
• Align and work closely with the Customer Support Administrator for effective and efficient customer results.