Customer Relationship Management Analyst at Woodbridge

About the Job

• CRM (Salesforce) Analysts are in charge of implementing and analyzing complex systems for our organization, which includes planning development, testing, and deployment processes for various departments, and they report their progress to informational systems managers.

Main responsibilities often focus on software design, programming, and application maintenance.
 Core Responsibilities Include: 

• Understand business Processes to identify & mitigate risk and improve processes.
• Conduct application testing and provide database management support.
• Create and maintain documentation as necessary for operational and security audits.
• Analyze and route issues into the proper ticketing systems and update and close tickets in a timely manner.
• Devise or modify procedures to solve problems
• Perform CRM Admin duties and coordinate with a Cape Town CRM team
• Assisting with the marketing launch of Woodbridge Clients
• Database management
• Assisting with systems analysis and design
• Report on company KPIs
• Create workflows
• Problem-solving IT issues
• Overseeing cloud file server and VOIP phone system

Requirements:

• 4+ years of Salesforce Experience
• A Bachelor’s Degree - preferably in IT, MIS or Marketing
• Excels at system analysis and problem-solving
• Dedicated, detail-oriented, fast-paced, analytical, team player who enjoys a dynamic work environment
• Good communicator

Must have experience in:

• CRM Systems (Salesforce)
• SaaS knowledge, MS Office