Virgin Active was born in 1999. With 45 health clubs in the UK (8,500 employees!) and almost 250 globally, were one of the fastest-growing businesses within the Virgin Group. Were renowned for our outstanding customer service and helping our member be their personal best. Everyones welcome at Virgin Active. Young or old. Fit or unfit. Its all good. We set...
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Your Purpose...
- To inspire people to live active lives
- The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.
Your Duties and Responsibilities...
- To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
- Building relationships with members to achieve member retention
- Conducting fitness initiatives to increase member retention
- Adhering to operational & administrative requirements
- Ensure the health and safety of members at all times
- Actively managing ongoing training and self-development to keep abreast of industry changes
- Actively assist and promote the ancillary products and services available to members
Our Minimum Requirements...
We can't live without...
- Matric qualification
- Industry recognized fitness qualification essential
- A minimum of 6 months experience within fitness
- First Aid qualification with AED certification
- Ability to work shifts which includes weekends and public holidays
- Experience in member service (customer service)
- Must be a people’s person and be able to assist and guide our members
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
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Your Purpose...
- Is to “change people’s lives for the better through wellness”;
- We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
- The Regional People Manager is responsible for implementing the organisational People Strategy into the regional operational plan and ensuring successful delivery across the region. The role partners closely with the Regional and Club leadership team to drive a high-performance culture, deliver an exceptional employee experience, and build high-performance talent pipelines while ensuring compliance with labour legislation and organisational HR practices.
- The position provides strategic and operational HR support to Club General Managers across the region and plays a key role in driving employee performance through talent acquisition, engagement, talent development, organisational culture, and people-related enquiries.
Your Duties and Responsibilities...
Strategic People Partnership
- Translate the organisational People Strategy into a regional people Operating Plan and ensure effective implementation across all clubs within the region
- Partner with the Regional Director and Club General Managers to deliver Best in Class (BIC) people practices and drive business performance.
- Act as a trusted HR advisor to regional leadership on all HR and people-related matters.
Employee Experience
- Champion and embed the organization’s behavioural values and leadership ethos to ensure an engaging, welcoming and inclusive employee experience.
- Drive a high-performance culture, ensuring the region consistently delivers its commercial objectives that is EBITDA and Revenue.
- Lead the implementation and delivery of employee engagement initiatives, including onboarding programmes, team connect and collaboration events and management days.
Talent Management & Capability Development
- Drive the regional talent, succession, management and leadership development strategy to build high performance teams within the region whilst ensuring national frameworks are applied consistently.
- Oversee talent acquisition practices including attraction, recruitment, and selection processes to ensure alignment with business requirements.
- Facilitate learning and development initiatives and support the effective delivery of learning programmes.
- Ensure the Learning Centres are managed and delivering on the Virgin Active standard of learning experiences
Employee Relations & Compliance
- Provide expert guidance on Employee Relations / People Relations matters, ensuring compliance with relevant labour legislation.
- Manage disciplinary, grievance, and dispute processes where required.
- Represent the organisation at CCMA proceedings and provide advisory support to leadership in complex ER matters.
Engagement, Climate & Organisational Development
- Lead regional engagement surveys, ensuring action plans are developed and implemented to drive improvement.
- Monitor organisational health and implement change initiatives where required to improve employee engagement and performance.
- Ensure the region is structured to successfully drive and achieve on commercial objectives.
HR Systems, Tools & Processes
- Ensure effective utilisation of HR tools and systems including performance management platforms, recruitment systems, learning management systems (LMS), and HR analytics tools.
- Promote consistent HR practices and standards across the region.
Projects & Regional Initiatives
- Lead and deliver people-related projects and initiatives across the region.
- Collaborate with the broader People Team to identify trends, risks, and opportunities impacting the workforce.
Stakeholder Relationship Management
- Develop strong and sustainable relationships with club leadership, regional teams, and National Head Office stakeholders.
- Provide coaching and guidance to managers on people management and leadership practices.
Reporting & Administration
- Produce monthly, quarterly, and ad hoc people reports as required.
- Monitor people metrics and trends to support data-driven decision making.
Travel
- Travel daily between clubs within the region and occasionally nationally as required by the business.
Our Minimum Requirements...
We can’t live without…
- Learning, Operations, or HR Tertiary Qualification
- Upto 5 years within a similar role
- Must have upto 6 years operational experience
- Management of learning centre or academy experience
- 5+ years of facilitation experience
- 5+ years of employee onboarding experience
- 4+ years’ experience within a master trainer role
- 3+ years of experience in Project Implementation experience
- HR/Learning reporting experience
Core Interpersonal Skills:
- Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
- Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
- Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
- Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
Operational & leadership Skills Required:
- Attention to Detail, noticing the small things
- Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
- Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
Closing Date 16 March 2026
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Your Purpose....
- To evolve our purpose of inspiring people to live active lives by working towards creating a global Social Wellness Club.
- To enable exceptional member experiences within our clubs through the proactive maintenance of our facilities.
- As a member of the Maintenance team, you will be responsible for the preventative and reactive maintenance within your club.
Your Duties and Responsibilities...
Complete preventative maintenance activities on the following equipment (but not limited to):
- Out of Warranty Fitness Equipment
- Swimming Pool/Spa Systems
- Heating Ventilation Air Conditioning Systems (HVAC)
- Hot and Cold-Water Systems
- All building preventative maintenance tasks
- Sauna
- Steam Rooms
- Complete any re-active maintenance that is logged in the maintenance & Health and Safety Job book.
- Respond to all emergency repairs.
- Ensure the Maintenance Operator or Maintenance Technician (where applicable) onsite is continually upskilled to complete his/her responsibilities.
- Discuss all contractor requests if required with the Club General Manager and Regional Facility Manager before requesting a purchase order.
- Escalate any issues that can’t be resolved to the Club General Manager and Regional Facility Manager.
- Ensure the preventative maintenance within the clubs is completed in line with VASA policies & procedures.
- Fulfil duties which covers Health and Safety processes and checks required to maintain H&S compliance within the club.
- Communicate guidelines regarding the understanding of and adherence to the health & safety policy.
- Ensure that all documents regarding the health and safety policy are filed regularly and the cabinet and its contents are kept up to date.
- Communicate all operating standards to the relevant staff through their heads of departments and that they remain updated.
- Ensure that work standards, security and safety is monitored and improved in all areas of the facility.
- Conduct Health and Safety Audits as directed by the business.
- Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy.
- Manage all utility consumption within the club.
- Investigate and resolve high water and electricity consumption.
- Address all state of repair Brand Standards concerns in a timely manner
Assist the Club General Manager with managing the following budgets to ensure they are not exceeded.
- Maintenance Premises
- Maintenance Physical Plant
- Maintenance Pools
- Maintenance Water Hygiene
- Maintenance Grounds
- Maintenance Consumables
- Maintenance Health and Safety
- Society Expenses
- As your HOD role, assist the club teams as and where required, and facilitate a healthy team environment.
- Fulfil the duties of an HOD within club, which includes being an MOD within the club
- Seek collaboration opportunities with fellow technical skilled colleagues within the region
Our Minimum Requirements...
We can't live without...
- Matric (NSC) qualification
- Advanced relevant Technical qualification
- Passion for maintenance and brand standards within clubs
- A minimum of 2-3 years proven maintenance experience
- Hands on experience of plumbing, electrical, HVAC, plant equipment
- Understands the importance of H&S
- Proven Experience in working independently.
- Working with Microsoft office suites, e.g. emails, word and excel
- Have a good understanding of utilities consumption
- Proven experience in managing maintenance costs
- Proven people management skills
- Proven experience in managing Health and Safety checks and processes
We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
Knowledge of the following equipment in installation, maintenance and operation of:
- Chillers
- Evaporative and cooling towers
- Electronic controls
- General air-conditioning systems
- Building management systems
- General electrical (Medium voltage)
- Water treatment
- Hot water vessels
- Steam generators
- Saunas
- Pumps
- Valves
- Heat exchanges
- Sand filtration systems
- Plumbing
- Carpentry and Glazing
- Health and Safety knowledge
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
- Exhibit strong verbal and written communication skills.
- Proven Interpersonal and management skills.
- Good financial/admin knowledge.
- Ability to plan effectively.
- Problem solving ability
- Multi-site experience
Closing Date 14 March 2026
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Job Description
- Virgin Active is seeking certified and passionate Personal Trainers who want to build a successful fitness business within our world-class facilities. As a PT, you will operate independently, servicing your own clients while leveraging the Virgin Active brand, environment, and business support.
Key Responsibilities:
- Deliver 1-on-1 or small group personal training sessions.
- Attract and retain your own client base within the club.
- Maintain a visible and professional presence on the training floor.
- Conduct complimentary intro sessions with new members.
- Manage your own business admin, bookings, and schedule.
- Promote a safe, clean and motivating environment.
Minimum Requirements:
- Certified Personal Trainer (NQF Level 5 or higher).
- Business acumen and self-management skills.
- Friendly, professional demeanour.
- Strong communication and motivational ability.
Opportunity Includes:
- Discounted rental structure in month 1 and 2 for first-time tenants.
- Ongoing training support and access to our PT Business School.
- Exclusive uniform / gear.
- Access to national club network and premium facilities.
Closing Date 23 March 2026
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Job Description
- We are seeking registered Biokineticists to operate independently within our in-club wellness suites. As a health tenant, you’ll build your own client base while benefiting from the flow of Virgin Active members and collaborative opportunities with PTs and instructors.
Key Responsibilities:
- Provide assessments, rehab, and performance programs.
- Collaborate with club teams and trainers for member support.
- Manage bookings, payments, and compliance.
- Maintain a clean, professional treatment space.
Minimum Requirements:
- Registered Biokineticist (HPCSA/Health Professions Council).
- Current indemnity insurance.
- Strong interpersonal skills.
- Professional business setup.
Bonus if you have:
- Sports team or special population experience.
- Capacity to offer screenings or educational sessions.
Closing Date 30 April 2026
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Your Purpose...
- The purpose of this role is to Inspire people to live active lives and to ensure that the individual and club sales goal is achieved monthly by promoting and marketing Virgin Active as the preferred choice in the fitness industry.
Your Duties and Responsibilities...
- Plan each day and month in advance, to generate new leads, book new appointments, and present to customers with the objective of making sales to successfully reach and exceed a pre-defined sales target.
- Record activity inputs using the tools and systems provided by Virgin Active, in line with timelines and procedures set.
- Abide by the Virgin Active sales processes and systems provided by Virgin Active.
- To maintain up to date, comprehensive knowledge and understanding of VASA products, as well as in comparison to competitors.
- To expand the customer base and strengthen the loyalty of existing customers through service calls to increase sales referrals, and ongoing development of networks and relationships.
- To understand prospective members’ individual interests and requirements, building rapport and matching their interest and needs with our product.
- Close sales by overcoming objections with the support of the Sales Manager and/or Regional Sales Coach.
- Report to the Sales Manager regarding reviews and analyse objectives and planned activities.
- To review and analyse sales data and statistics, to plan effectively for the future with the aim to increase sales and enhance our brand image.
- Participate in sales meetings by sharing best practice, ideas and making recommendations to generate new leads, increase sales, etc.
- Inform the local consumer of Virgin Active through activating unique marketing opportunities local to your club E.g. Attend, arrange, prepare, promotions, health days and corporate / community events as well as in-club events as a Virgin Active brand ambassador.
Our Minimum Requirements...
We can't live without...
- Matric qualification essential.
- Relevant tertiary qualification preferred (Sales and Marketing qualification).
- A minimum 2 years’ experience within the sales industry.
- Promotion and sales skills to sell the Virgin Active product and service effectively.
- Proven track record of sales performance.
- Plan daily activities to maximize results.
- The ability to build and maintain rapport with key customers and identify new opportunities.
- Telephone communication, and listening skills.
- Excellent communication interpersonal and leadership skills essential.
- Must be confident, polite and aware of the general matters taking place in the industry.
- Must be customer centric
- Must be able to analyse the market and use data to penetrate the market effectively.
- Must be financially astute and be able to understand sales budgets. Must have proven experience in calculating sales ratios.
- Understand and adhere to company systems and processes.
- Must have excellent client relationship building skills across all customer demographics.
We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We’d love you to have…
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 17 March 2026
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Your Purpose...
- To inspire people to live active lives
- The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.
Your Duties and Responsibilities...
- To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
- Building relationships with members to achieve member retention
- Conducting fitness initiatives to increase member retention
- Adhering to operational & administrative requirements
- Ensure the health and safety of members at all times
- Actively managing ongoing training and self-development to keep abreast of industry changes
- Actively assist and promote the ancillary products and services available to members
Our Minimum Requirements...
We can't live without...
- Matric qualification
- Industry recognized fitness qualification essential
- A minimum of 6 months experience within fitness
- First Aid qualification with AED certification
- Ability to work shifts which includes weekends and public holidays
- Experience in member service (customer service)
- Must be a people’s person and be able to assist and guide our members
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 16 March 2026
go to method of application »
Your Purpose...
- To inspire people to live active lives
- The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.
Your Duties and Responsibilities...
- To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
- Building relationships with members to achieve member retention
- Conducting fitness initiatives to increase member retention
- Adhering to operational & administrative requirements
- Ensure the health and safety of members at all times
- Actively managing ongoing training and self-development to keep abreast of industry changes
- Actively assist and promote the ancillary products and services available to members
Our Minimum Requirements...
We can't live without...
- Matric qualification
- Industry recognized fitness qualification essential
- A minimum of 6 months experience within fitness
- First Aid qualification with AED certification
- Ability to work shifts which includes weekends and public holidays
- Experience in member service (customer service)
- Must be a people’s person and be able to assist and guide our members
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 20 March 2026
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Your Purpose...
- To make exercise irresistible to your Club-V members
- To interact, entertain education and stimulate your Club-V members
- To maintain a safe, hygienic and clean environment
- To provide a happy and welcoming environment
- To create a nurturing environment for small toddlers and babies
Your Duties and Responsibilities...
- To correctly control and manage electronic access and exit of all Club-V members to the Club-V facility.
- To manage all access cards ensuring that they are valid and contain all relevant information.
- To effectively manage the 2 consecutive hour rule.
- To follow the monthly activity roster and theme correctly.
- To ensure that you plan your activities and execute these on an ongoing basis.
- To ensure that you are informed and that you adhere to all emergency procedures in a competent fashion.
- To ensure that you correctly meet all operational standards and requirements and that you understand all of these.
- To maintain control of the Club-V environment.
- To report any incidents immediately to your MOD and/or Club-V Co-ordinator.
- To correctly control stock within the Club-V facility including toys, arts & crafts, disposables/consumables, cleaning aids, movement equipment, games, puzzles, books etc. using the relevant checklists in the Mntwana Box.
Our Minimum Requirements...
We can’t live without…
- A Clear Criminal Check
- Up to date First Aid Training
- Up to date in-house Club-V Training
- Up to date Active Play Training
- Affinity for children
- Ability to entertain children
- Able to conduct physical games and activities with confidence
- Able to learn and implement new juniors programmes
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Good listening skills
- Good communication skills
- Diplomacy
- Good time management skills
We’d love you to be…
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- Outgoing and confident
- Able to work under pressure
- Friendly
- Patient
Closing Date 13 March 2026
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Your Purpose...
- To lead net membership growth and deliver exceptional “Unreasonable Hospitality” experiences through the Experience Consultant team for both our prospective and existing members whilst engaging with the Virgin Active brand, with the purpose of achieving the business growth objectives.
- The role will be key to deliver a seamless and integrated experience, guiding the entire member journey effortlessly, to truly deliver a holistic wellness experience for our members.
Your Duties and Responsibilities...
Member Experience
- Delivery of a consistently high Net Promoter Score (NPS)/ Member satisfaction rating (CSAT)
- Reduce complaint volumes and improve resolution turnaround times
- Positive member feedback trends reflected in surveys and feedback platforms
- Improved facility usage and retention through enhanced service delivery
Net Membership Growth
- Achieve and exceed monthly and quarterly net membership growth targets for the club
- Actively improve member retention percentage year on year
- Achieve and exceed member acquisition through campaigns, referrals and partnerships
- Contribution in new member acquisition through upselling and cross-selling of products and services to drive holistic wellness growth and retention of members
Community and Wellness Engagement
- Successful execution of wellness events, programs and social initiatives with measurable member participation
- Increased engagement levels within member community (attendance at events, participation in challenges, community platforms)
- Partnerships established with local wellness, corporate and community organizations driving additional member value and leads
People Leadership and Management
- Drive high performance experience culture among the experience teams to achieve set KPI’s
- Ensure the improvement of employee engagement within the experience team
- Reduce staff attrition, through effective onboarding, coaching and people retention strategies
- Measurable improvements in service and sales through on the job training interventions
- Perform Manager on Duty Responsibilities in club, ensuring opening and closing functions are managed and executed
Marketing and Brand Activation
- Effective execution of marketing campaigns driving in club traffic and lead generation
- Enhanced digital and social media engagement metrics at club level
- Measurable contributions to brand visibility through events, partnerships and community presence
Data Driven Performance Management
- Accurate, timely reporting on sales, member satisfaction and retention metrics
- Consistent use of data and analytics to refine sales strategies and member experience
We can’t live without… (Minimum Requirements)
- Matric/Grade 12 qualification
- Relevant tertiary qualification would be advantageous
- Minimum 2-4 years’ management experience in Health and fitness, wellness or a customer focused industry which includes sales management (leading a sales team)
- Proven successful experience in achieving net member growth targets
- Demonstrated success in managing member experiences, activations and events
- Proven ability to lead, manage and develop teams to achieve business outcomes
- Strong sales and negotiation skills with the ability to close deals under pressure
- Financial acumen: highly numerate with proven knowledge of budgeting, P&L, and financial reporting
- Excellent analytical, organizational and problem-solving skills
- Strong communication and customer service skills with a passion for delivering exceptional member experience
- Proven experience using digital engagement platforms for sales, marketing or member engagement.
We’d like you to have… (Attributes)
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success
- A commitment to making a difference in peoples' lives.
- A Growth mindset
- The ability to work independently
- Trustworthiness (must always act in doing the right thing)
- A drive to create memorable experiences for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We’d love you to have… (additional skills)
- Wellness knowledge, to engage and inspire others to take a holistic approach to wellness
- The ability to be agile
- The ability to be collaborative
- High Interpersonal skills (EQ)
Closing Date 16 March 2026
go to method of application »
Your Purpose...
- To make exercise irresistible to your Club-V members
- To interact, entertain education and stimulate your Club-V members
- To maintain a safe, hygienic and clean environment
- To provide a happy and welcoming environment
- To create a nurturing environment for small toddlers and babies
Your Duties and Responsibilities...
- To correctly control and manage electronic access and exit of all Club-V members to the Club-V facility.
- To manage all access cards ensuring that they are valid and contain all relevant information.
- To effectively manage the 2 consecutive hour rule.
- To follow the monthly activity roster and theme correctly.
- To ensure that you plan your activities and execute these on an ongoing basis.
- To ensure that you are informed and that you adhere to all emergency procedures in a competent fashion.
- To ensure that you correctly meet all operational standards and requirements and that you understand all of these.
- To maintain control of the Club-V environment.
- To report any incidents immediately to your MOD and/or Club-V Co-ordinator.
- To correctly control stock within the Club-V facility including toys, arts & crafts, disposables/consumables, cleaning aids, movement equipment, games, puzzles, books etc. using the relevant checklists in the Mntwana Box.
Our Minimum Requirements...
We can’t live without…
- A Clear Criminal Check
- Up to date First Aid Training
- Up to date in-house Club-V Training
- Up to date Active Play Training
- Affinity for children
- Ability to entertain children
- Able to conduct physical games and activities with confidence
- Able to learn and implement new juniors programmes
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Good listening skills
- Good communication skills
- Diplomacy
- Good time management skills
We’d love you to be…
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- Outgoing and confident
- Able to work under pressure
- Friendly
- Patient
Closing Date 31 March 2026
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Your Purpose...
- The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas.
- This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.
Your Duties and Responsibilities...
Conducting Front of House Duties
- Control access into the facility
- Communicate and provide information to staff, members and prospective members
- Deliver on member needs and experiences from entry to exit
- Adhere to operational standards, and administration policies and procedures
Engaging with Members
- Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
- Drive digital engagement with members on our various platforms as our digital offering evolves
- Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
- Retain members
- Build member relations
- Resolve complaints for each member or incident
- Engage members to our fitness initiatives (events) to increase member retention
Delivering the Member Floor Experience
- Promote safe exercise
- Manage member adherence to club rules and standards
- Manage member adherence to safety protocol
- Maintain the cleanliness of the floor
Participating in Ongoing Training & Self-Development
Our Minimum Requirements...
We cannot live without...
- Grade 12 Senior Certificate or NQF Level 4 equivalent
- Successful completion of Reception Academy
- Good understanding and knowledge of digital platforms
- Sound knowledge of Virgin Active exercise experiences
- Comprehensive understanding of the customer journey and the desired customer experience
- Sound knowledge of club rules, operating standards and safety protocol
- Minimum of 12 months experience within a face to face customer facing role
- Proven ability to resolve member questions and queries
- Embody the business values
- People centric
- Passionate about exercise
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Administer First Aid (valid First Aid Level 1 certificate)
- Excellent relationship-building skills
- Problem-solving skills
- Good communication skills
- Ability to resolve conflict
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 31 March 2026
go to method of application »
Your Purpose...
- To inspire people to live active lives
- The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.
Your Duties and Responsibilities...
- To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
- Building relationships with members to achieve member retention
- Conducting fitness initiatives to increase member retention
- Adhering to operational & administrative requirements
- Ensure the health and safety of members at all times
- Actively managing ongoing training and self-development to keep abreast of industry changes
- Actively assist and promote the ancillary products and services available to members
Our Minimum Requirements...
We can't live without...
- Matric qualification
- Industry recognized fitness qualification essential
- A minimum of 6 months experience within fitness
- First Aid qualification with AED certification
- Ability to work shifts which includes weekends and public holidays
- Experience in member service (customer service)
- Must be a people’s person and be able to assist and guide our members
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 18 March 2026
go to method of application »
The job:
- Lead the sales team in driving new membership acquisition and retention strategies. As the Sales Manager, you will be the driving force behind achieving and exceeding membership sales targets. You will work to understand the unique needs of potential and existing members and develop tailored sales tactical plans which attract, convert, and retain members.
- Execute on marketing campaigns to increase brand visibility and drive membership growth. execute on the overall marketing campaign which promote Virgin Active’s unique value proposition and drive foot traffic to the club. Leverage digital channels, social media, and local partnerships to create awareness and excitement about the brand.
- Create and nurture a high-energy, results-driven sales culture. Foster a competitive yet collaborative sales environment that motivates the team to exceed targets. Provide continuous training, mentorship, and performance management to ensure the team remains focused, energized, and aligned with Virgin Active’s brand promise and values.
Key responsibilities:
- Develop and implement sales tactical plans to attract new members and increase retention. Leverage market research, data analytics, and customer insights to create innovative sales tactical plans which cater to local needs and trends. This includes special promotions, community engagement, and referral programs that encourage both new sign-ups and member loyalty.
- Train, coach, and motivate the sales team to meet and exceed targets. Develop tailored training programs to enhance the sales team’s skills in closing deals, handling objections, and delivering outstanding customer experiences. Regularly monitor performance and provide constructive feedback to ensure team success.
- Build and maintain strong relationships with prospective and existing members. Create a personalized sales experience that resonates with members' individual goals and wellness needs. Follow up with potential members and maintain strong, ongoing relationships to keep them engaged with Virgin Active.
- Track sales performance and provide actionable insights. Use sales analytics to monitor progress, identify trends, and adjust plans to meet goals. Provide regular reports to management and implement corrective actions where necessary.
- Coordinate with marketing to launch promotions and drive sales. Work closely with the marketing team to ensure consistent messaging and seamless execution of promotional campaigns that generate leads and convert prospects into members.
- Leverage community and corporate partnerships to drive membership sales. Identify and pursue strategic partnerships within the community to increase brand visibility and generate new member sign ups, including corporate wellness programs, local influencers, and exclusive partnerships.
We can’t live without… (Minimum Requirements)
- Matric Certificate
- Relevant tertiary qualification advantageous
- Minimum 2 years’ experience within a sales management role, i.e., managing a sales team.
- Exceptional and proven success in managing teams and driving outcomes through teams.
- Minimum 4 years’ previous experience within the sales environment (similar industry preferable)/ sales consultant role
- Must be able to show a proven, successful track record in a solution sale environment.
- Must be highly numerate, financially astute and be able to understand budgeting processes.
- Must have proven knowledge of financial reports, e.g., P&L
- Excellent analytical and organizational skills
- Must know how to negotiate and close deals under pressure.
- Successfully completed Pro – active Sales Manager training (Internal Candidates)
We’d like you to have… (Attributes)
- Ability to build and sustain authentic relationships.
- High level of integrity with the ability to communicate honestly, openly and professionally whist upholding the highest ethical standards.
- Empathy and member centric approach; a deep sense of empathy for our members and a focus on understanding their unique needs to deliver tailored experiences.
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a positive difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We’d love you to have… (additional skills)
- Wellness knowledge, to engage and inspire others to take a holistic approach to wellness.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 18 March 2026
go to method of application »
The job:
- Lead the sales team in driving new membership acquisition and retention strategies. As the Sales Manager, you will be the driving force behind achieving and exceeding membership sales targets. You will work to understand the unique needs of potential and existing members and develop tailored sales tactical plans which attract, convert, and retain members.
- Execute on marketing campaigns to increase brand visibility and drive membership growth. execute on the overall marketing campaign which promote Virgin Active’s unique value proposition and drive foot traffic to the club. Leverage digital channels, social media, and local partnerships to create awareness and excitement about the brand.
- Create and nurture a high-energy, results-driven sales culture. Foster a competitive yet collaborative sales environment that motivates the team to exceed targets. Provide continuous training, mentorship, and performance management to ensure the team remains focused, energized, and aligned with Virgin Active’s brand promise and values.
Key responsibilities:
- Develop and implement sales tactical plans to attract new members and increase retention. Leverage market research, data analytics, and customer insights to create innovative sales tactical plans which cater to local needs and trends. This includes special promotions, community engagement, and referral programs that encourage both new sign-ups and member loyalty.
- Train, coach, and motivate the sales team to meet and exceed targets. Develop tailored training programs to enhance the sales team’s skills in closing deals, handling objections, and delivering outstanding customer experiences. Regularly monitor performance and provide constructive feedback to ensure team success.
- Build and maintain strong relationships with prospective and existing members. Create a personalized sales experience that resonates with members' individual goals and wellness needs. Follow up with potential members and maintain strong, ongoing relationships to keep them engaged with Virgin Active.
- Track sales performance and provide actionable insights. Use sales analytics to monitor progress, identify trends, and adjust plans to meet goals. Provide regular reports to management and implement corrective actions where necessary.
- Coordinate with marketing to launch promotions and drive sales. Work closely with the marketing team to ensure consistent messaging and seamless execution of promotional campaigns that generate leads and convert prospects into members.
- Leverage community and corporate partnerships to drive membership sales. Identify and pursue strategic partnerships within the community to increase brand visibility and generate new member sign ups, including corporate wellness programs, local influencers, and exclusive partnerships.
We can’t live without… (Minimum Requirements)
- Matric Certificate
- Relevant tertiary qualification advantageous
- Minimum 2 years’ experience within a sales management role, i.e., managing a sales team.
- Exceptional and proven success in managing teams and driving outcomes through teams.
- Minimum 4 years’ previous experience within the sales environment (similar industry preferable)/ sales consultant role
- Must be able to show a proven, successful track record in a solution sale environment.
- Must be highly numerate, financially astute and be able to understand budgeting processes.
- Must have proven knowledge of financial reports, e.g., P&L
- Excellent analytical and organizational skills
- Must know how to negotiate and close deals under pressure.
- Successfully completed Pro – active Sales Manager training (Internal Candidates)
We’d like you to have… (Attributes)
- Ability to build and sustain authentic relationships.
- High level of integrity with the ability to communicate honestly, openly and professionally whist upholding the highest ethical standards.
- Empathy and member centric approach; a deep sense of empathy for our members and a focus on understanding their unique needs to deliver tailored experiences.
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a positive difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We’d love you to have… (additional skills)
- Wellness knowledge, to engage and inspire others to take a holistic approach to wellness.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 18 March 2026
Method of Application
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