At Excellerate JHI, we offer comprehensive guidance and support to property owners and occupiers, covering every aspect of their property strategies. From development to buying, selling, leasing, valuing, and asset management, our dedicated professionals are there to provide expert advice every step of the way.
With a collective experience of over 100 years...
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About the role
- As a receptionist at our company, you will receive and handle walk-in clients and visitors and to answer switchboard in such a way that it projects a professional image of the centre and maintaining a pristine reception area, responsible for controlling the bookings for meeting rooms.
- General administrative support in terms of procurement administration will also form part of this position in supporting the centre management team.
- The candidate will also be required to work as Customer Services Officer over some weekends or public holidays.
What you will bring
Inherent requirements for the position (non-negotiable)
- Grade 12 or equivalent
- 3 years relevant experience in an administrative environment.
- Experience on managing a switchboard
- Retail shopping centre experience
- Excellent telephone etiquette and communication skills.
- Computer literacy (MS Office)
Additional demonstrable requirements:
- Methodical approach to tasks and attention to detail.
- Ability to work collaboratively as part of a team.
- Ability to multitask effectively and manage multiple priorities.
- Strong interpersonal skills for engaging with clients, visitors, and team members.
- Strong administration skills.
What you will be doing
You will be responsible for the following:
- Receive walk-in enquiries / complaints from members of the public and direct and assist accordingly
- Assist the Security, Cleaning and Parking contractors with all requests.
- Give directions to the public (walk-ins) re the location of specific offices.
- Wheelchair bookings (where relevant)
- Receive tenant enquiries / complaints, (via telephone / in person / in writing).
- Log complaint / request on the Call & Query System and assign the query to the appropriate person.
- Follow up on progress of action, if feedback has not been received before deadline.
- Reception duties at front desk of office reception (public/tenants/contractors)
- Operation of Switchboard
- Update emergency contact numbers and tenant telephone numbers.
- Take and relay messages for building staff.
- Make bookings for auditorium, where applicable
- Liaise with service providers where applicable
- Send circular letters to clients during break-downs (example: air-con/lifts)
- General typing for the Building Manager
- Send, sort and distribute post
- PA announcements where applicable
- Assist all teams where required
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About the role
- The Gift Card Administrator is responsible for managing the shopping centre information desk and ensuring professional customer service while administering the gift card programme. This includes accurate gift card sales, adherence to FICA and banking requirements, cash handling, and maintaining records for audit compliance.
- The role provides frontline service excellence to shoppers and tenants, supports operational processes (lost property, facilities), and contributes to meeting centre gift card sales targets.
- Perform any other duties as assigned by the Team Leader, National Gift Card Account Manager, or National Gift Card Manager.
What you will bring
Required
- Grade 12 (Matric).
- Minimum 2 years’ sales or professional customer care experience.
Preferred
- Hospitality or shopping centre experience.
Skills required
- Strong customer service and communication skills.
- Cash handling accuracy and numerical competency.
- Ability to work under pressure and deal with irate customers calmly.
- Multi-tasking and adaptability.
- Reliability, flexibility, and ownership of responsibilities.
Knowledge
- Layout and tenant mix of the shopping centre.
- Professional customer service standards.
- Basic administrative systems and computer literacy.
- FICA, banking, and compliance procedures for gift card sales.
Competencies
- Customer & Quality Focus
- Drive & Productivity
- Teamwork & Co-operation
- Problem Solving & Decision Making
- Methodical & Accurate
- Assertiveness & Resilience
- Stress Tolerance
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About the role
- The Gift Card Administrator is responsible for managing the shopping centre information desk and ensuring professional customer service while administering the gift card programme. This includes accurate gift card sales, adherence to FICA and banking requirements, cash handling, and maintaining records for audit compliance.
- The role provides frontline service excellence to shoppers and tenants, supports operational processes (lost property, facilities), and contributes to meeting centre gift card sales targets.
- Perform any other duties as assigned by the Team Leader, National Gift Card Account Manager, or National Gift Card Manager.
What you will bring
Required
- Grade 12 (Matric).
- Minimum 2 years’ sales or professional customer care experience.
Preferred
- Hospitality or shopping centre experience.
Skills required
- Strong customer service and communication skills.
- Cash handling accuracy and numerical competency.
- Ability to work under pressure and deal with irate customers calmly.
- Multi-tasking and adaptability.
- Reliability, flexibility, and ownership of responsibilities.
Knowledge
- Layout and tenant mix of the shopping centre.
- Professional customer service standards.
- Basic administrative systems and computer literacy.
- FICA, banking, and compliance procedures for gift card sales.
Competencies
- Customer & Quality Focus
- Drive & Productivity
- Teamwork & Co-operation
- Problem Solving & Decision Making
- Methodical & Accurate
- Assertiveness & Resilience
- Stress Tolerance
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About the role
- As a Portfolio Manager, you will oversee a range of buildings, ensuring their optimal performance across key areas including credit management, financial administration, leasing, and facilities maintenance. You’ll manage budgets, drive marketing and communication efforts, engage with communities and stakeholders, and implement business strategies. Leading and developing your team will also be crucial to ensure the effective execution of these responsibilities and the achievement of portfolio goals.
What you will bring
Inherent requirements for the position (non-negotiable)
- Minimum Grade 12.
- A business property-related tertiary qualification is preferred.
- Valid Fidelity Fund Certificate (FFC), as well as compliance in terms of the education requirements with the Property Practitioners Regulatory Authority (PPRA).
- At least 5 – 7 years of experience in property/centre management industry.
- Valid Driver’s license
Additional demonstrable requirements:
- Advanced Computer literacy, MS Office (including Excel), and property management systems, example SAP or MDA.
- Expertise in budgeting, financial management, and expense control.
- Awareness of property market trends and the ability to adapt strategies accordingly.
- In-depth knowledge of Commercial property management
- Working knowledge and understanding of technical aspects related to property maintenance and repairs.
- Strong verbal and written communication skills, with the ability to negotiate effectively and build relationships with tenants, brokers, and other stakeholders.
- In-depth knowledge of lease agreements and common law principles applicable to leasing.
- Understanding of relevant statutory requirements, Occupational Health and Safety, POPIA, FICA and relevant sections of the Labour Relations Act.
- Proven ability to manage and lead a team.
What you will be doing
- Team Leadership: Oversee performance management, training, and development, drive corporate culture change, and ensure a positive work climate. Ensure all team members are competent and address any performance issues promptly.
- Marketing of Space & Renewals: Manage the vacancy list and marketing plan, handle lease negotiations, and secure sustainable income streams. Ensure accurate contract administration and timely tenant installations. Monitor and address outstanding renewals.
- Property Management: Supervise service contracts, inspections, tenant installations, and maintenance. Ensure compliance with OHS Act and other statutory requirements, manage recordkeeping, and prepare management reports.
- Budgeting & Expense Control: Contribute to budgeting, manage income and expenses, oversee energy management, and monitor expenses. Evaluate income, manage outstanding rent-rolls, and handle legal cases.
- Liaison: Facilitate communication between tenants, clients, brokers, and the public. Address tenant issues, provide feedback to external clients, and assist brokers with queries and deals.
- Revamps & Upgrades & New Developments: Purpose-Driven Planning with relevant teams
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About the role
- We are seeking an Operations Manager to manage inspection of buildings, management and control of service- and maintenance contractors, management and control of tenant installations and execution of building relevant activities as predetermined by Property Manager and Centre Manager
What you will bring
Inherent requirements for the position (non-negotiable)
- Minimum Grade 12 qualification
- Between 3 – 5 years of relevant experience in Facilities or Operations Management
- Electrical, mechanical, or construction background, as well as technical skills
- Experience in overseeing daily operations and coordinating team efforts.
Additional demonstrable requirements:
- Proficiency in computer applications including MS Office (Excel, Word, Powerpoint), as well as business systems such as SAP.
- Awareness and implementation of quality standards.
- Basic contract management abilities.
- Proven experience in managing and maintaining service level agreements (SLAs) with vendors and service providers.
- Working knowledge and understanding of lease conditions.
- Administration principles and reporting expertise.
- Understanding of cost budgeting and control.
- Working knowledge of statutory requirements, including the Occupational Health and Safety Act.
- Excellent communication skills (verbal and written)
- Proficiency in basic numeracy skills
What you will be doing
In this role, you will lead efforts in budgeting and expense control, building management and administration, facilities maintenance, and tenant installations. Some of the most important tasks include the following:
Budgeting & Expense Control:
- Input on annual expense budget
- Control Monthly expense budget
- Manage & Create purchase orders on system
- Maintain stock register
- Manage & Issue work orders
Building Management & Administration:
- Manage and execute emergency and running maintenance
- Manage aspects like cleaning, security and allocation of building sites.
- Housekeeping inspections in accordance with inspection programme
- Reinstatement inspections
- Vacancy inspections
- CAD vs vacant space inspections
- Building inventory
- Monitoring of adherence to house rules and reporting transgression of User Clause
- Key Control
- Issue parking access permits & Auditing of access permits
- Energy Management (including meter readings) & Municipal Accounts (including electrical recoveries)
- Liaise with internal and external parties on aspects of good housekeeping
- Attend to logged calls
- Register feet-counts in shopping centers daily (Rental only)
- Populate and update on records
- Risk Management, example access control
- Implementation of emergency plans
- Implementation & Monitoring of statutory requirements
- Coordinating and processing Public Liability and Property Damage Claims
- Coordinating and Chairing OHSA Meetings
Tenant Installations, Revamps & Upgrades:
- Act as on-site project manager
- Manage smaller TI as well as smaller projects, including specifications
- Project Management of Revamps and Upgrading in conjunction with Centre / Property Manager
People Management:
- Performance Management;
- Training & Development
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About the role
- We are looking for a proactive Lease Administrator to join our team where you will be instrumental in managing the lease agreement administration processes, including new deals, renewals and tenant administration. If you have a meticulous approach to property management and a dedication to maintaining operational excellence, we encourage you to apply.
What you will bring
Inherent requirements for the position (non-negotiable)
- Minimum Grade 12
- At least 3 years relevant experience, including direct client interfacing and comprehensive administrative support.
- Knowledge of the commercial leasing process and documentation
Additional demonstrable requirements:
- Proficiency in MS Office – Excel, Word, Outlook.
- Proficiency in property management systems, example SAP, MDA, specifically contract creation.
- Proficiency in financial aspects such as the financial implications of lease terms (e.g., security deposits, rent increases, service charges).
- Strong telephone etiquette
- Excellent administrative and organizational abilities.
- Effective verbal and written communication skills for interacting with landlords, tenants, legal professionals, and other stakeholders involved in lease administration.
- Ability to maintain accurate lease records, documentation of communications, and adherence to document retention policies as per legal requirements.
- Working knowledge of the Financial Intelligence Centre Act (FIC Act)
What you will be doing
In this role you will play a pivotal role in managing lease administration processes. If you thrive in a detail-oriented environment, excel at communication and organization, and have a keen interest in real estate administration, this opportunity is perfect for you. The main responsibilities will include:
- Managing New Lease Deals: You'll oversee the creation and processing of new lease agreements, ensuring accuracy and compliance with legal standards.
- Handling Lease Renewals: Initiate and manage the renewal process in advance of lease expirations, ensuring timely completion of all required paperwork.
- Tenant Administration: Draft cover letters for lease agreements and maintain organized tenant files, ensuring all documents are properly filed and easily accessible.
- Ensuring Data Integrity: Track and follow up on all essential documents and securities related to leases, ensuring completeness and compliance.
- Tenant and Public Interaction: Serve as a point of contact for tenant inquiries and complaints, ensuring timely resolution or escalation as needed.
- Internal Collaboration: Work closely with internal teams to address tenant queries efficiently and support seamless lease administration processes.
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About the role
- We are seeking a skilled and experienced Debtors Administrator to manage the collection of clients’ rentals to ensure healthy cash flow and control of all debtors' accounts. Maintain good long-term customer and client manager relationships.
What you will bring
Inherent requirements for the position ( non-negotiable)
- Matric with Accountancy as a subject
- Strong technical background and skills.
- At least 2 years’ relevant experience in rent collection
- Computer literacy (MS Office)
Additional demonstrable requirements:
What you will be doing
Credit Balances:
- Refund of deposit and interest Investigation of other credit balances and correction thereof
Reporting:
- Monthly cash flow reporting and ensuring that each tenant has a comment and follow up date with reaction.
- Internal and external Audit Report investigations and feedback.
- Quarterly and Annual Book year end reporting.
- Reporting and correction of credit balances.
- Collection activities:
- Telephonic collections and follow up.
- Statements, Utility readings and invoices where needed.
- Bank allocation and journals to correct payments.
- Reconciliations where disputes exist and send information through to tenants.
- Final demand letters.
- Recommendation to summons.
- Update data (addresses and contact details) and Data Integrity.
- Follow up of unpaid cheque and debit orders and letters to clients.
- Interpretation and suggestion of down payments and follow up in writing.
- Interest on arrear rental – control.
- Recommendation of summons of tenants more than 2 months outstanding.
- Follow up of all outstanding matters.
- Communication to Client Manager and tenant admin on disputes after investigating of the original lease agreement and account
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About the role
- We are seeking a Soft Services Manager to oversee a cluster of buildings within our client of buildings. The ideal candidate will possess strong leadership skills, excellent organisational abilities, and a proven track record in property management operations. This role requires effective communication with tenants, clients, contractors, and internal stakeholders to maintain high standards of property management. If you thrive in a dynamic environment and have a passion for optimising operational efficiency in property management, we encourage you to apply.
What you will bring
- Minimum Grade 12 qualification
- Between 3 – 5 years of relevant experience in Facilities or Operations Management
- Electrical, mechanical, or construction background, as well as technical skills
- Experience in overseeing daily operations and coordinating team efforts.
- Proficiency in computer applications including MS Office (Excel, Word, Powerpoint), as well as business systems such as SAP and MDA.
- Awareness and implementation of quality standards.
- Basic contract management abilities.
- Proven experience in managing and maintaining service level agreements (SLAs) with vendors and service providers.
- Working knowledge and understanding of lease conditions.
- Administration principles and reporting expertise.
- Understanding of cost budgeting and control.
- Working knowledge of statutory requirements, including the Occupational Health and Safety Act.
- Excellent communication skills (verbal and written)
- Proficiency in basic numeracy skills
What you will be doing
In this role, you will lead efforts in budgeting and expense control, building management and administration, facilities maintenance, and tenant installations. Some of the most important tasks include the following:
- Budgeting and expense control
- Managing and creating purchase orders
- Oversee repairs and emergency and running maintenance
- Co-ordinate aspects such as cleaning and security
- Conduct inspections, example reinstatement, vacancy, building conditions, OHS, etc
- Energy management
- Liaise with internal and external parties on housekeeping matters and address building related queries
- Ensure compliance with statutory requirements and coordinate Public Liability and Property damage claims.
- Plan and execute planned maintenance
- Manage ad-hoc projects and coordinate tenant installations
- Monitor monthly deviations, seek approvals, and ensure operational compliance
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About the role
- We are seeking a diligent KYC (Know Your Customer) Officer to join our dynamic team. In this role, you will play an important part in executing established departmental policies and procedures, ensuring all operations adhere to stringent frameworks, policies, and methodologies. If you have a keen eye for detail and a commitment to maintaining regulatory compliance, we invite you to apply and contribute to our Risk Management Compliance Program.
What you will bring
- Minimum Grade 12
- At least 2 years’ relevant experience in a similar role
- Proficiency in MS Office – Excel (Advanced), Word, Outlook.
- Thorough understanding and application of Anti-Money Laundering (AML) procedures.
- Strong administrative skills
- Effective time management abilities
- Excellent communication skills, both verbal and written
What you will be doing
In this role, you will play a pivotal role in ensuring adherence to regulatory standards through meticulous document verification, coordination with Lease Administrators, and maintenance of compliance frameworks such as RMCP and FICA. Your responsibilities will include conducting thorough due diligence on clients and tenants, performing screenings for PEPs, PIPs, and sanctions, and ensuring accurate risk assessments in DocFox.
- Obtain and verify all KYC documents as per RMCP and FICA requirements.
- Maintain and update DocFox profiles.
- Refer Sanctioned and PEP alerts to AML manager.
- Assist business units with KYC queries.
- Provide guidance to employees on KYC matters.
- Ensure compliance with authority levels and regulations.
- Complete risk rating tasks in DocFox accurately.
- Escalate risk rating issues to Compliance manager.
- Conduct ongoing due diligence on clients and tenants.
- Perform PEP, PIP, Sanctions, and Adverse Media screenings.
- Manage daily watchlist matches and updates.
- Conduct enhanced due diligence on high-risk clients/tenants.
- Report changes in client risk ratings to AML manager.
- Conduct thorough background investigations on tenants.
- Prepare investigation reports for business unit decisions.
- Identify high AML risk PEPs and tenants.
- Assess and communicate KYC document requests promptly.
- Adhere to additional frameworks, policies, and RMCP.
- Manage access folders and update documents per POPI policy.
- Maintain accurate statistics of KYC activities.
- Provide monthly management reports.
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About the role
- The Gift Card Administrator is responsible for managing the shopping centre information desk and ensuring professional customer service while administering the gift card programme. This includes accurate gift card sales, adherence to FICA and banking requirements, cash handling, and maintaining records for audit compliance.
- The role provides frontline service excellence to shoppers and tenants, supports operational processes (lost property, facilities), and contributes to meeting centre gift card sales targets.
- Perform any other duties as assigned by the Team Leader, National Gift Card Account Manager, or National Gift Card Manager.
What you will bring
Required
- Grade 12 (Matric).
- Minimum 2 years’ sales or professional customer care experience.
Preferred
- Hospitality or shopping centre experience.
Skills required
- Strong customer service and communication skills.
- Cash handling accuracy and numerical competency.
- Ability to work under pressure and deal with irate customers calmly.
- Multi-tasking and adaptability.
- Reliability, flexibility, and ownership of responsibilities.
Knowledge
- Layout and tenant mix of the shopping centre.
- Professional customer service standards.
- Basic administrative systems and computer literacy.
- FICA, banking, and compliance procedures for gift card sales.
Competencies
- Customer & Quality Focus
- Drive & Productivity
- Teamwork & Co-operation
- Problem Solving & Decision Making
- Methodical & Accurate
- Assertiveness & Resilience
- Stress Tolerance
What you will be doing:
- Maintains a positive image of the company through management of the information desk during mall trading hours.
- Liaise with customers at the info desk or via telephone in a welcoming, pleasant and courteous manner. Assumes overall responsibility for efficiently transferring daily knowledge of shopping centre activities to customers.
- Advises customers and tenants on the centre facilities lay-out and procedures. Sells gift cards according to
- standard accepted tender methods, i.e. cash, credit and debit cards.
- Management of cash according to standard procedures. Adheres to FICA and bank requirements when selling gift cards to the general public. Gathers information to support re-issue of lost/stolen gift card/s according to standard procedures. Follows the standard gift card procedures both internally and externally to general public. Liaises with tenants. Assists in the collection of lost items handed in to the info desk by general public and/or mall staff. Follows the lost items standard
- procedure Assist with wheel chair facilities to the general public.
- Adhere to the standard wheel chair procedures. Completes and signs daily control sheets according to standard procedure.
- Works on a roster basis within the shopping centre trading hours which includes Saturday, Sunday and Public Holidays.
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About the role
- We are seeking a dynamic professional to enhance finance's role as a strategic business partner across Business, Tenants, Property Asset Management, and External Clients. This pivotal role involves overseeing and influencing business decisions, managing the Client Portfolio Financial Department, and developing robust reporting systems tailored to property owners' needs. Join us in transforming finance into a value-adding force within our organisation.
What you will bring
Inherent requirements for the position (non-negotiable)
- BCom Accounting Degree
- 5 years of relevant experience, ideally within the property management sector.
- Additional demonstrable requirements:
- Proficiency in computer applications including SAP, MS Office (Advanced Excel, Outlook, Word)
- Strong administration and time management skills
- Advanced financial calculations and reporting capabilities
- Business planning expertise, particularly in the context of property asset management
- In-depth understanding of financial policies, procedures, and processes
- Proven experience in capital expenditure and contract management
- Familiarity with legal aspects pertaining to property management, including leases and regulatory compliance
- Knowledge of financial statements (IS, BS), budgeting processes, GAAP principles applicable to property accounting, and tax implications in property transactions
- Excellent communication skills, particularly in conveying financial information to stakeholders in property management
- Effective team leadership and change management skills, essential for guiding financial strategies in property portfolios
- Strong financial and business acumen, with a demonstrated ability to optimize financial performance in property assets
What you will be doing
As part of our team, you will be responsible for comprehensive portfolio management, focusing on optimizing financial performance and client satisfaction within the property management sector. Your key responsibilities will include:
Financial Management
- Management accounts preparation.
- Forecast updates and management.
- Financial Reporting : Finco, Exco and Board pack preparation
- General Ledger Management.
- Debtors management- weekly
- Creditors management-monthly
- Payroll processing
- Auditing & Analytical explanations
- Management information and reports
- Pro-active feedback and reporting to business Monthly statutory reporting (i.e. Trial balance, cash flow management, VAT and Income tax. etc )
- Income management (Management Fees, recoveries, commissions and sundry income due by Landlords)
- Budgeting (Analyze, determine tendencies, evaluate, budget management & explain deviations)
System development
- Automation of processes with regards to reporting and management fees.
- Development in conjunction with Senior Financial Manager and CFO
- Input how transactions should be treated financially on IT systems
- SAP and BI Tool maintenance
- Structure and hierarchy maintenance
- Business Unit Profit
- Review results (Cost Centers)
- Manage actuals vs budgets (Variance analysis)
- Receive the input of functions on budget
- Input w.r.t projections Control and update Projections
- Pro active identification of over and under spending
- Manage Income and Balance sheet of region
- Cost control
Audit and Compliance
- Handle queries on audit report
- Implement audit recommendations
- Preparation of monthly Compliance schedules
Method of Application
Use the link(s) below to apply on company website.
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