Gift Card Administrator - Umhlanga at Excellerate JHI

About the role

• The Gift Card Administrator is responsible for managing the shopping centre information desk and ensuring professional customer service while administering the gift card programme. This includes accurate gift card sales, adherence to FICA and banking requirements, cash handling, and maintaining records for audit compliance.
• The role provides frontline service excellence to shoppers and tenants, supports operational processes (lost property, facilities), and contributes to meeting centre gift card sales targets.
• Perform any other duties as assigned by the Team Leader, National Gift Card Account Manager, or National Gift Card Manager.

What you will bring

Required

• Grade 12 (Matric).
• Minimum 2 years’ sales or professional customer care experience. 

Preferred

• Hospitality or shopping centre experience.

Skills required

• Strong customer service and communication skills.
• Cash handling accuracy and numerical competency.
• Ability to work under pressure and deal with irate customers calmly.
• Multi-tasking and adaptability.
• Reliability, flexibility, and ownership of responsibilities.

Knowledge

• Layout and tenant mix of the shopping centre.
• Professional customer service standards.
• Basic administrative systems and computer literacy.
• FICA, banking, and compliance procedures for gift card sales.

Competencies

• Customer & Quality Focus
• Drive & Productivity
• Teamwork & Co-operation
• Problem Solving & Decision Making
• Methodical & Accurate
• Assertiveness & Resilience
• Stress Tolerance