Jobs at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

• Identify customer needs and provide tailored solutions to ensure satisfaction.
• Utilize knowledge of products and services to offer the best possible recommendations.
• Actively monitor and analyse sales performance against targets.
• Implement strategies to meet or exceed sales goals.
• Stay informed about the diverse range of products offered.
• Keep up to date with industry trends and customer requirements.
• Proactively seek out new sales opportunities.
• Engage with potential customers to expand the customer base.
• Deal with complaints from customers to maintain the store’s reputation.
• Assist in maintaining inventory levels to ensure the store is well-stocked.
• Ensure the store is organized and ready to provide a positive shopping experience at all times.
• Greet customers warmly, assist with their needs, and provide product information to enhance their shopping experience.
• Handle customer transactions accurately and efficiently using the point-of-sale (POS) system, including processing payments, returns, and exchanges.

Requirements

What You Bring:

• Proven experience in retail or other customer-focused environment.
• Knowledge of retail management best practices.
• Outstanding communication and interpersonal skills.
• Excellent organising and leadership skills.
• Commercial awareness.
• Experience with Silverware POS or similar is advantageous.
• Banking skills
• Effective time management.

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Primary Responsibilities Include

• Ensure guest profiles assigned to a booking contain accurate guest data and as many preferences as can be gathered
• Upsell- treat every customer interaction as an opportunity to enhance each guest stay by suggesting additional add On’s such upgrades, transfers, experiences etc.
• Quality controls all bookings prior to issuing travel documents and follow up to obtain any missing information or special requests
• Ensuring payments are taken, questions answered, tickets and relevant documentation delivered
• Making sure every customer has a personal interaction on any queries that they may have
• Meet SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel

Requirements

 What You Bring:

• 2 years’ experience in Front Office or Reservations or customer service role.
• Excellent telephone etiquette and verbal communication skills.
• Strong organisational skills and a high level of attention to detail.
• Strong computer proficiency and email communication skills.
• Ability to work without supervision.
• Customer service skills.

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Primary Responsibilities Include:

• Curate tailored journeys across Southern Africa that are thoughtful, seamless and personal to each guest.
• Build and maintain deep knowledge of our destinations, properties, experiences and partners.
• Work closely with internal teams and trusted partners to deliver the experience promised to every guest.
• Collaborate closely with preferred partners to ensure they reflect the standards and experience expected from Belmond.
• Identify opportunities to enhance journeys while supporting commercial objectives
• Ensure guest preferences, requirements and operational information are communicated accurately and on time.
• Take ownership of issues as they arise and work collaboratively to achieve effective resolutions.
• Provide day-to-day guidance and support, helping the team prioritise effectively and deliver consistently high standards.
• Manage quotations, reservations and travel arrangements accurately and efficiently.
• Support conversion of enquiries through timely follow-up and strong relationship management.
• Maintain an understanding of rates, availability and commercial considerations to support sound decision-making.

Requirements

What You Bring:

• Significant experience in luxury travel, destination management, hospitality, safari operations or a related guest-focused environment.
• Proven experience designing and managing complex, tailor-made itineraries for discerning travellers.
• Strong knowledge of Southern Africa's destinations, lodges, experiences, logistics and travel networks.
• A genuine passion for travel and creating meaningful experiences.
• Exceptional communication and interpersonal skills.
• Strong administrative and reservation management capabilities

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Primary Responsibilities Include:

•  Support the Learning & Development Manager in the design and development of training programs, including creating training materials, manuals, and visual aids.
• Deliver engaging and effective training sessions for various departments, covering topics such as service standards, operational procedures, and compliance.
• Coordinate and schedule training sessions, ensuring adequate resources and facilities are available.
• Administer and manage the hotel's Learning Management System (LMS).
• Provide support and guidance to department trainers to ensure consistent training delivery.
• Promote a culture of learning and development within the business, celebrate employees who complete training programs, earn certifications, or demonstrate significant skill development.
• Develop and implement initiatives that foster a positive and engaging work environment across all hotel departments. This includes creating and coordinating team-building activities, social events, team celebrations and recognition and other programs designed to boost employee morale and camaraderie.
• Manage all internal communication channels (e.g., newsletters, Check In post, LinkedIn, bulletin boards) to keep employees informed and connected.
• Responsible to coordinate the weekly HR newsletter, including L&D activities, on the job trainings/activities and social events.
• Assist with other HR-related tasks and projects as needed.

Requirements

What You Bring:

• Proven experience in facilitating training in an engaging manner.
• Knowledge of learning & development best practices and trends.
• Outstanding communication and interpersonal skills.
• Excellent organising and leadership skills.
• Experience with administration of a learning management system is advantageous.
• MS Excel and MS PowerPoint to at least an Intermediate level