Training and Engagement Officer at Belmond Mount Nelson Hotel

Primary Responsibilities Include:

•  Support the Learning & Development Manager in the design and development of training programs, including creating training materials, manuals, and visual aids.
• Deliver engaging and effective training sessions for various departments, covering topics such as service standards, operational procedures, and compliance.
• Coordinate and schedule training sessions, ensuring adequate resources and facilities are available.
• Administer and manage the hotel's Learning Management System (LMS).
• Provide support and guidance to department trainers to ensure consistent training delivery.
• Promote a culture of learning and development within the business, celebrate employees who complete training programs, earn certifications, or demonstrate significant skill development.
• Develop and implement initiatives that foster a positive and engaging work environment across all hotel departments. This includes creating and coordinating team-building activities, social events, team celebrations and recognition and other programs designed to boost employee morale and camaraderie.
• Manage all internal communication channels (e.g., newsletters, Check In post, LinkedIn, bulletin boards) to keep employees informed and connected.
• Responsible to coordinate the weekly HR newsletter, including L&D activities, on the job trainings/activities and social events.
• Assist with other HR-related tasks and projects as needed.

Requirements

What You Bring:

• Proven experience in facilitating training in an engaging manner.
• Knowledge of learning & development best practices and trends.
• Outstanding communication and interpersonal skills.
• Excellent organising and leadership skills.
• Experience with administration of a learning management system is advantageous.
• MS Excel and MS PowerPoint to at least an Intermediate level