USA Customer Service Advisor - (Umhlanga) at Huntswood

• Turn frustrating moments into positive experiences. Join a team where every interaction is an opportunity to make customers feel heard, supported, and valued.

What you’ll be doing:

• Assisting customers who need help with their online orders and general inquiries. (Retail)
• Handling a wide range of calls everything from placing, tracking orders to processing returns or cancellations, checking delivery status to handling issues like delays, defects, or damaged items.
• There are no follow-ups, so it’s all about resolving the issue during the call
• Navigate multiple systems to research order details, resolve issues, and provide accurate, up-to-date information.
• Communicate policies, delays, or product issues with professionalism and care even when delivering difficult news.
• Stay focused and positive while handling back-to-back calls, maintaining accuracy and strong documentation throughout .
• Participate in regular coaching sessions and apply feedback to improve customer service skills 

What we’re looking for:

• Someone who brings empathy, confidence, and flexibility to their work, and is motivated to create a smooth, supportive experience for every customer.
• Minimum of One-year international customer service experience on an Omni channel campaign dealing with end-to-end queries.
• USA or Australian campaign experience is advantageous
• Ability to navigate approximately 15-20 systems/tools

Work Times:

• US hours (must be flexible to work rotational shifts aligned to US time zones)

Why you will love working with us!

• At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it.
• Enjoy benefits that truly matters:
• Performance based incentives
• Tenure recognition bonuses
• Continuous service rewards
• Attendance based perks
• Breakfast every Monday
• Dignity packs
• Growth and career development programmes
• A collaborative, positive, people centric culture.