Portfolio Administrator Assistant at Parvana

What you will be doing:

• Handle all tenant queries, correspondence, complaints, and coordinate move-in/move-out processes.
• Draft, coordinate, load, and update all lease agreements, renewals, amendments, addendum's, warnings, and notices on the MRI system.
• Ensure accurate records are maintained, track tenancy/vacancy schedules, and ensure FICA compliance for all tenants.
• Assist with rental escalations, follow-ups on arrears, and general collection support.
• Assist the Portfolio Manager with general oversight, organize filing, and update the MRI system.
• Liaise and coordinate with external sub-contractors.
• Handle parking tracking, enquiries, and general administration.
• Assist with secretarial duties, switchboard cover, and preparing refreshments when needed.

What our client is looking for:

• Exceptional attention to detail and accuracy is required.
• Excellent written and verbal English communication skills are essential.
• Must possess strong interpersonal skills for professional engagement with stakeholders (tenants, contractors, colleagues).
• A proactive, positive, and hands-on approach is necessary, with a willingness to support the team.
• Ability to work effectively in a structured, deadline-driven environment.
• Must be a strong team player.
• High level of computer literacy is essential, with an eagerness to adopt new technology.
• Prior experience in property management administration and/or familiarity with the MRI system is advantageous.

For a more comprehensive list of opportunities that we have on offer, do visit our website - https://www.parvana.co.uk/careers
Requirements

• Portfolio Administrator, Property management, Cape Town, Lease agreements, Tenant administration, MRI system, FICA, Rental arrears, Attention to detail, Interpersonal skills, Deadline-driven