Quest is South Africa's leading provider of scalable recruitment and staffing solutions for Frontline Customer Service, Sales, Marketing and Support Staff. Since 1974 we have delivered the very highest level of service in the recruitment, training and management of professional staff. Whether your company requires a unique staffing solution or you are lookin...
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We are seeking a proactive and organised Admin Support professional to join our vibrant and fast-paced Technology & Business Strategy (TBS) department. This role is essential in providing administrative and operational assistance to the CRM team to ensure the smooth running of leads, campaigns and CRM database operations for the Customer Relationship Management Team and dealer network.
Duties & Responsibilities
Provide day-to-day administrative assistance to the department, e.g. check leads & campaign processes & systems, support in the sending of mass CRM communications
Responding to queries from dealers and NSO contacts regarding CRM processes.
Prepare and organize internal and external reports, presentations, and documents.
Extraction, provision and analysis of customer & vehicle data
Work closely with the Dealer CRM team to promote their services to the dealer network
Updating content on Sharepoint sites, e.g. iPartner
Desired Experience & Qualifications
Degree/Diploma in Business / Marketing / Media / Communications or any other related field would be advantageous
Minimum of 6 months experience in a customer services environment (experience in an advertising / marketing agency and/or motor manufacturing industry would be advantageous).
Strong organizational skills with the ability to manage multiple priorities simultaneously.
Sales experience
Intermediate skills in Microsoft Excel.
Familiarity and good knowledge of SAP CRM7
Knowledge of Microsoft Sharepoint and/or SAP BW would be advantageous
Excellent written and verbal communication skills.
Strong attention to detail and ability to maintain confidentiality.
Ability to work independently as well as collaboratively within a team environment
Ability to work independently as well as collaboratively within a team environment
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