Customer Sales Representative at MSD

Job Description

Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities.
Liaise with healthcare professionals and work strategically to increase the awareness and use of the company’s pharmaceutical and medical products in settings such as doctor practices and hospitals; and that the prescriptions are fulfilled at pharmacy level.
Must be prepared to stay away from home for country trips and conferences.

Core Responsibilities

• This position will be required to adhere to all relevant requirements, policies, procedures and legal regulations pertaining to health, safety, environment and quality, as well as finance, human resources, and any other regulations as required by the company and relevant to the level of the role and responsibilities of the function.
• Arranging appointments with doctors, pharmacists and other relevant stake holders;
• Making presentations to doctors, within the specific target reach for this disease entity;
• Organizing continued medical education (CME) for doctors and other medical staff;
• Building and maintaining positive working relationships with medical staff and supporting administration staff e.g. receptionists;
• Managing budgets (for catering, outside speakers, conferences, hospitality, etc);
• Keeping detailed records of all contacts and reaching (and if possible exceeding) annual sales targets;
• Planning work schedules and weekly and monthly timetables. This may involve working with the area sales team or discussing future targets with the area sales manager.
• Regularly attending company meetings, technical data presentations and briefings;
• Keeping up with the latest clinical data supplied by the company and interpreting, presenting and discussing this data with health professionals during presentations;
• Monitoring competitor activity and competitors' products;
• Maintaining knowledge of new developments in The National Health Service (NHS), anticipating potential

negative and positive impacts on the business and adapting strategy accordingly;

• Developing strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector;
• Staying informed about the activities of health services in a particular area;
• Working with team members to plan how to approach contacts and creating effective business plans for making sales in a particular area.

Position Qualifications

• Education Minimum Requirement Minimum Matric; a tertiary degree or diploma in the Medical/ Sciences or related field would be an advantage
• Required Experience and Skills – 3 years experience as a Representative calling on GP’s/Specialists.

Preferred Experience And Skills

• Exceptional communication skills that include listening skills, presentation skills and negotiation skills.
• Ability to learn and present detail information in a clear, systematic manor.
• Team player and ability to achieve objectives and common goals.
• Ability to persuade.
• Ability to relate and network.
• Ability to plan and organise.
• Ability to effectively manage time.
• Ability to understand customer needs and build long-term business relationships.
• Flexibility with a positive can do attitude.
• Loyal and self motivated to thrive without direct supervision.
• Ability to analyse and make decision with entrepreneurial spirit to think out of the box.
• Awareness of markets and competitors.
• Adherence to principles and values.
• Territory Cape Town South & Disease (Pain & Respiratory) disease knowledge and selling experience would be advantageous
• Being able to speak English and Afrikaans would be an advantage
• Must be able to ask for the business and achieve sales targets
• Must have the drive to be successful
• Computer literacy
• Valid drivers license
• Must be willing to travel and be away from home for country trips and conferences; as well as sometimes work at night and weekends (Country Trip to Garden Route – Five day consecutive trip in a 4-week cycle)
• Self starter
• High work ethic
• Be able to work with data sources
• Must be analytical
• Must be able to function as an integral team member
• Good oral and written communication
• Motivated
• Professional
• Goal driven personality

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.