Customer Service Administrator at IQVIA

What You’ll Do:

• Manage Customer Accounts: Keep customer information accurate and up to date.
• SAP Expertise: Use SAP to process orders, manage inventory, and generate reports.
• Customer Support: Respond promptly to inquiries and resolve product or service issues.
• Order Processing: Ensure timely and accurate order fulfilment through SAP.
• Reporting & Analysis: Monitor client activity, sales performance, and inventory levels.
• Cross-Functional Collaboration: Work closely with sales, logistics, and finance teams.
• Compliance: Adhere to industry regulations and company policies.
• Continuous Improvement: Identify opportunities to enhance processes and system efficiency.

What We’re Looking For:

• Education: Bachelor’s degree in business administration, IT, or related field.
• Experience: Minimum 2 years in customer service or account management, with strong SAP background.
• Industry Knowledge: Pharmaceutical experience is highly preferred.

Skills:

• Proficiency in SAP (order processing, inventory, reporting).
• Excellent communication and problem-solving skills.
• Strong attention to detail and accuracy.
• Ability to work collaboratively in a team environment.

Why Join Us?

• Be part of a leading company in the pharmaceutical and diagnostics sector.
• Work in a collaborative, growth-oriented environment.
• Competitive compensation and benefits.