Job Openings at IQVIA

Job Overview:

• As an CTRO-MA, you will be responsible for supporting study delivery during the maintenance phase of the study.
• You will work alongside MLs and CTRMs to complete all necessary maintenance and regulatory activities for selected studies or multi-protocol programs.

Your role will involve understanding the scope of work, budget, and resources to ensure smooth project execution.

• Support, setup, and maintenance of various clinical systems.
• Manage and utilize study dashboards.
• Analyze data and monitor study metrics and compliance.
• Prepare project status reports and presentation materials for internal project team and customer meetings.
• Connect with key internal stakeholders for the project.
• Support resource request processes.
• Assist study teams in maintenance activities.
• Act as a back-up for the Maintenance Lead (ML) when necessary.
• Support EAC management when applicable.
• Escalate quality or compliance issues, delays, and risks to relevant stakeholders.
• Implement solutions for complex process issues.
• Participate in initiatives to support the CTRO-MA community and aid personal development.

Requirements:

• Good knowledge of clinical research domain and applicable regulatory requirements/ guidelines
• Good knowledge of Clinical Systems (CTMS, TMF, Workflows etc)
• Expert with MS Excel and good knowledge of MS Office applications and Spotfire reports
• Strong Analytical skills
• Strong communication and collaboration skills
• Ability to work on multiple projects/tasks balancing competing priorities
• Training and Mentorship: We are committed to your professional growth and will provide you with training and mentorship. Our experienced team members will guide you through the intricacies of the role, ensuring you acquire the knowledge and skills needed to excel. You'll benefit from ongoing support and development opportunities, helping you thrive in your career.
• Career Development: Career development paths that may follow on from this role within the group are for Maintenance Lead roles, CTRM roles, or roles in startup and trial conduct in the wider clinical groups.
• What do we want from you? We will be looking for your engagement, your accountable mindset, drive, enthusiasm, and a determined pursuit of service excellence through regulatory compliance.

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What You’ll Do:

• Manage Customer Accounts: Keep customer information accurate and up to date.
• SAP Expertise: Use SAP to process orders, manage inventory, and generate reports.
• Customer Support: Respond promptly to inquiries and resolve product or service issues.
• Order Processing: Ensure timely and accurate order fulfilment through SAP.
• Reporting & Analysis: Monitor client activity, sales performance, and inventory levels.
• Cross-Functional Collaboration: Work closely with sales, logistics, and finance teams.
• Compliance: Adhere to industry regulations and company policies.
• Continuous Improvement: Identify opportunities to enhance processes and system efficiency.

What We’re Looking For:

• Education: Bachelor’s degree in business administration, IT, or related field.
• Experience: Minimum 2 years in customer service or account management, with strong SAP background.
• Industry Knowledge: Pharmaceutical experience is highly preferred.

Skills:

• Proficiency in SAP (order processing, inventory, reporting).
• Excellent communication and problem-solving skills.
• Strong attention to detail and accuracy.
• Ability to work collaboratively in a team environment.

Why Join Us?

• Be part of a leading company in the pharmaceutical and diagnostics sector.
• Work in a collaborative, growth-oriented environment.
• Competitive compensation and benefits.

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Essential Functions

• Typically interfaces with the executive level at existing and prospective data suppliers to engage decision makers and discuss their business needs to develop the appropriate solutions.
• Utilizes existing and potentially new, sales, prescription, and patient data within assigned and new accounts to achieve assigned supplier contract goals.
• Delivers business solutions through IQVIA products and services to offset traditional panel costs.
• Anticipates clients’ needs and, in collaboration with supplier management, business development staff, develops and presents proposed solutions to client's complex business issues.
• Identifies and leads the pursuit of the targeted new business and contract expansion opportunities within assigned supplier(s).
• Leads negotiations in renewing multi-year contract(s) within assigned supplier accounts.
• Represents the company to the client and the client to the company.
• Monitors client satisfaction with contracted deliverables and works with directors within the function to achieve and maintain a high level of customer satisfaction.
• Effectively manages renewals and information allowances.
• As required, may participate in contract renewal efforts on large multi-year contracts.
• May act as advisor on marketing, market research, sales management, industry issues, trends and IQVIA product and consulting capabilities.

Qualifications

• Bachelor's Degree Required
• Five (5) years directly related experience within pharmaceutical market, logistical supply chain environment and consumer health environment.
• Strong customer account management and servicing, communication and listening, organizational, analytical/problem solving, negotiating, and account development & planning/presentation skills.
• Ability to manage multiple priorities.
• Strong business knowledge.
• Market research method/practice knowledge.
• Expertise and creativity to solve problems.
• Able to lead teams in an effective way.

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Job Overview:

• As a Senior Site Activation Coordinator, under general supervision, you will perform tasks at a country level associated with site activation activities.
• These activities will be in accordance with applicable local and/or international regulations, standard operating procedures (SOPs), project requirements and contractual/budgetary guidelines.
• You will perform feasibility, site activation and some maintenance activities in assigned studies for investigative sites, according to applicable regulations, SOPs, and work instructions, working closely with the Site Activation Manager, Project Management team, and other departments as necessary.
• Coupled with reviewing documents for completeness, consistency, and accuracy, under guidance of senior staff, you will prepare site documents, review, track and follow up the progress, the approval and execution of required documents such as questionnaires, CDAs, regulatory, ethics, Informed Consent Form, and Investigator Pack release documents.
• You will also support the updating and maintenance of internal systems, databases, tracking tools, timelines, and project plans with accurate and complete project specific information.

Requirements:

• Bachelor’s Degree in Life Science or related field
• Minimum 2 years’ work experience; 1+ years in healthcare or similar
• Good interpersonal, communication and organisational skills to establish and maintain effective working relationships with co-workers, managers and sponsors
• Ability to work on multiple projects

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RESPONSIBILITIES

• Provide compensation program management and execution including but not limited to: base pay and variable administration, year-end performance and pay management/processing,
• Responsible for the delivery, education and communication of the annual and off-cycle compensation planning processes for IQVIA employees working in the EMEA Business Unit.
• Research, analyse and measure compensation solutions to ensure alignment to business objectives and competitiveness of pay and benefits practices.
• Conduct complex analysis in support of talent management objectives and for reporting and costing purposes to ensure programs are affordable to the company and provide maximum ROI.
• Lead market data analyses projects and provides recommendations for pay levels and salary structures in EMEA Region to remain competitive and consistent with corporate pay philosophy.
• Participate in compensation and benefits surveys and ensure competitive pay and benefits practices are maintained.
• Develop/support and conduct compensation and benefits training programs to familiarize managers and other employees with key elements of the company's compensation, benefits and wellbeing programmes.
• Evaluate programs, keep abreast of local legislation, trends, advances and/or new technology and make recommendations for changes and improvements.
• Partner with HRBP and Corporate Compensation teams to ensure continuous improvement of process and technology in support of compensation programs
• Provide professional consultation and guidance to managers and HR Business Partners in the EMEA RBU by resolving questions and making recommendations to resolve outstanding issues related to salary programmes
• Provide professional consultation and guidance to managers and HR Business Partners in the EMEA Region by resolving questions and making recommendations to resolve outstanding issues related to benefits and wellbeing programmes
• Consult to HRBPs and business leaders regarding compensation and benefits related issues and develop solutions to meet specific needs within their organization.
• Support job evaluation processes.
• Maintain a working knowledge of EMEA legislation that may affect compensation and benefits policies.
• Participate in special projects as assigned, including executive compensation analysis and M&A activities.
• Support any international mobility administration processes for EMEA

KNOWLEDGE & EXPERIENCE

• Bachelor's Degree in Business, HR or equivalent.
• Minimum of 4 years’ experience focusing in compensation plan design, job analysis, market pricing, incentives preferably in EMEA
• Previous experience managing compensation programs, international experience preferred
• Experience working in a team-oriented, fast-paced environment
• Expert knowledge in compensation design, application and theory to include knowledge of regulatory compliance standards for countries in EMEA Regions
• Excellent analytical and organization skills with the ability to work independently and interact effectively with all levels of management
• Ability to manage to deadlines and multiple priorities work under pressure and handle confidential information appropriately
• Ability to obtain, present and discuss information and recommendations that may be controversial in nature
• Capable of leading or influencing processes and decision making at a senior level.
• Project management skills, with the ability to prioritize and manage multiple assignments in a fast-paced environment.
• Excellent analytical skills, expert in excel and knowledgeable in all MS Office products. Workday experience a plus.
• Strong written, verbal and presentation skills, strong analytical and computer skills
• Demonstrated attention to detail

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About the Role

• Our client a global leader in healthcare is seeking an experienced Sales Director to lead East Africa operations across Tanzania, Rwanda, and Burundi. This strategic leadership role is responsible for driving sales growth, managing key relationships, and ensuring operational excellence within the region.

Key Responsibilities

• Recruit, coach, and develop organizational talent within the region.
• Foster a diverse and inclusive workplace that enables all team members to contribute fully.
• Create an entrepreneurial environment and demonstrate effective change leadership.
• Provide direction and guidance to senior specialists and supervisory staff.
• Keep organizational vision and values at the forefront of decision-making.
• Build strategic partnerships to achieve departmental and organizational objectives.
• Ensure compliance with company policies and regulatory requirements.
• Drive all sales activities within the assigned territory, including growing existing business.
• Forecast and develop annual sales quotas for the region; provide accurate sales and profit forecasts.
• Monitor pricing strategies based on market conditions and competition.
• Oversee warehouse operations to ensure efficient supply and demand management.
• Maintain high-level relationships with clients, consultants, and external organizations.
• Develop and implement sales strategies to achieve short- and long-term business objectives.
• Manage sales administration, customer service, distribution, credit collections, and invoicing.
• Coach Country Managers, Key Account Managers, and Sales Representatives on sales techniques.
• Act as site head for the SABU entity and implement transformation strategies in line with BBBEE requirements.
• Conduct market research and assess distribution channels to identify opportunities and risks.
• Prepare and present annual business plans and introduce new products into the region.

Supervisory Responsibilities

• Direct oversight of Country Managers (x2)
• Indirect oversight of Sales Representatives and Business Coordinator

Qualifications & Experience

• Bachelor’s degree with 6+ years of relevant experience; advanced degree preferred.
• Prior experience in medical devices or healthcare industry strongly preferred.
• Minimum 5 years in consulting and sales leadership roles.
• Proven success in managing distributors and executing strategic sales plans.
• Strong knowledge of healthcare funding cycles and government relations.

Skills & Competencies

• Strategic thinking and decision-making skills
• Leadership and change management capabilities
• High-level relationship management and negotiation skills
• Analytical and project management expertise
• Excellent communication and presentation skills
• Proficiency in Microsoft Suite and basic accounting principles