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  • Posted: Jun 21, 2023
    Deadline: Not specified
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    Capita is a consulting, digital services and software business, delivering innovative solutions and simplifying the links between businesses and customers, governments and citizens.We partner with clients to transform their businesses and services, taking on the complex and difficult things so they dont have to. As part of the fabric of UK society, were ...
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    Customer Service Advisor

    Job Description:

    • To achieve customer and client KPI targets in relation to all contacts   received via multiple channels working within the requirements of data protection legislation 
    • To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..
    • To respond to all contacts from both internal & external customers made via all the available channel
    • To accurately capture data and enter it on to the relevant systems
    • More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

    Requirment:

    • 18 months international call centre /36 months local call centre experience

    Method of Application

    Interested and qualified? Go to Capita on capita.wd3.myworkdayjobs.com to apply

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