Customer Service Advisor at Cummins Inc.

In this role, you will make an impact in the following ways:

• Provide expanded assistance to customers, including end-users, distributors, and/or dealers seeking information through various mediums, under minimum supervision.
• Document customer inquiry information within appropriate Cummins systems.
• Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone)
• Resolve non-routine customer issues through an understanding of Cummins processes, systems, and practices.
• Escalate complex issues providing documentation through process.
• Leadership - leading a team of technicians in the workshop and field.

To be successful in this role you will need the following:

• Prior technical experience and/ or customer service experience is preferred.
• Knowledge of Cummins engines will be an advantage.
• Knowledge of QSOL procedures.
• Knowledge of Excel / MS Windows skills & SAP knowledge.