Customer Service Advisor - Financial Services at Concentrix

Job Description

• We’re looking for ambitious Customer service Advisors who have experience in providing all customers with an efficient service in a professional, enthusiastic and knowledgeable manner at all times in order to maintain and develop customer relationships through a CRM process.
• We want target driven people to help us deliver exceptional customer experiences for our client in the motor financial industry.
• We're offering opportunities to work in our state-of-the-art location based in 19 Hertzog Boulevard, Cape Town.

This role offers a yearly salary PLUS fantastic benefits:

• Medical insurance/ Medical Aid
• Retirement fund
• Subsidized transport services back home after the hours of 6pm

As a Customer service advisor within our friendly and supportive team, you will be responsible for:

• Provide all customers with an efficient service in a professional, enthusiastic and knowledgeable manner at all times in order to maintain and develop customer relationships through the CRM process.
• Take incoming calls from customers and deal with any customer queries relating to their current, or possible future finance agreements.
• Ensure that prompt and regular communication is maintained between all internal and external parties to ensure seamless and consistent service levels are maintained at all times. This includes Live Chat, emails and social media
• Conduct customer surveys, in order to maintain and improve levels of service within the business.
• Liaise with the motor dealer providing support and information throughout the application process.

We’re fanatical about our people and love them to bits! That’s why we show them how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)

Your Skills

To be considered for this role, you need to have the following:

• Minimum of Grade 12 / Matric
• 1 year+ Customer service experience (Motor Insurance or in banking)
• Minimum B2 English Language level