Customer Success Consultant (AD18) at Werkie

Key Responsibilities

Client Communication & Retention

• Remind consumers of monthly debt review payments.
• Engage clients regarding unpaid collections and negotiate resolutions.
• Manage retention transfer requests and documentation.
• Handle SOS clients and implement rescue or retention interventions.
• Conduct regular follow-ups to ensure engagement and compliance.

Administration & Recordkeeping

• Log all client interactions accurately on internal systems.
• Maintain client records in line with POPIA requirements.
• Escalate complex cases when required.

Performance & Compliance

• Achieve or exceed monthly KPIs and targets.
• Ensure all communication and documentation meets compliance and quality standards.
• Participate in training and performance reviews.

Job Requirements

• National Senior Certificate (Grade 12).
• 1–2 years’ experience in customer service, collections, or sales.
• Additional studies are advantageous.
• Proficiency in MS Office and CRM systems.
• Fluent in Afrikaans and English.

Skills & Attributes

• Strong negotiation and persuasion skills.
• Professional handling of difficult conversations.
• High attention to detail and accuracy.
• Excellent time management.
• Results-driven mindset.
• Ethical, dependable, and team-oriented.