Customer Service Advisor at Huntswood

Job Overview

• Huntswood is looking for Customer Service Advisers with Webchat and Voice experience to join our global team.
• Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!

Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.
• Responding to customers

Job Requirements

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum of 1 year experience in the customer service webchat.
• Basic understanding and knowledge of the UK market is beneficial.

Required Skills

• Customer Service webchat experience
• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.
• Product Knowledge
• Adaptive Approach

Core Behaviors:

• Huntswood a ResultCX company employees have:
• A Winning Mindset
• Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.
• Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.
• Servant Leadership
• Enable and Empower all Employees – Our employees are the heart of our success
• Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.
• Deliver WOW!
• Own It – Take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service – Create “WOW” moments for your customers every time.