Customer Service Agent - Airline Campaign at WNS Global Services

Job Description

• Key Responsibility Areas: The CSA process phone transactions in Airline contact centers.
• To provide customer service through issue resolution, request process and provide excellent customer service to general and premium customers.
• Meet and Exceed client proposed metrics and promote core values of WNS and in all aspects of work.
• Previous travel experience would be an advantage
• Must be prepared to work Graveyard shits including weekends and public holidays

Qualifications

• Matric/Grade 12 qualification
• Experience, Knowledge, Skills and Attributes Required:
• 1 year call center experience
• Computer literate Strong verbal and written English communication skills
• Behavioural Traits Required:
• Attention to detail
• Patience Empathy
• Positive attitude
• Adaptable
• Ability to work under pressure and multi task
• Ability to work in a structured environment
• Organised