Customer Service Agent at Pet Heaven

Your main focus will be on:

1. Live chat support to Pet Heaven customers
2. Answering and making customer service phone calls (solving problems and advising customers)
3. Ensuring all customer queries are responded to within 3 hours 

Some of the things you will be accountable for:

• Resolving all delivery queries
• Primary contact to solve customer preferences and requests (product knowledge - training provided)
• Coordinate special and/or priority deliveries
• Work with Logistics Coordinator to assist in order fulfilment
• Work with Development Team on website issues
• Coordinating returns & exchanges with Operations team
• Proactively identify and communicate possible service delays
• Test and improve customer’s online experience

  Some of the things we are looking for in an ideal candidate:

• Must love dogs!
• Great communicator
• 1+ years experience in customer service
• Tertiary qualification
• Experience with Zendesk advised
• Experience with Magento beneficial
• Multi-task like a pro
• Be highly efficient on a computer
• Fast learner
• Creative and forward thinking (takes initiative)
• Logical approach to problem solving (root cause analysis)
• Assertive and confident in their own decisions - this includes dealing with difficult customers, but being professional about it at all times
• Great team player -  you need to be willing to jump in and assist when/where needed
• Attention to detail

  Benefits

• Braai’s
• Bring your pets to work
• Medical Aid (Discovery)
• Casual wear
• Special furmily discount